Mission Federal Credit Union E Plaza Blvd, National City, California

Mission Federal Credit Union Reviews

3.9 stars based on 20 reviews

Featured Comments:

• B

  Bonne Pineda

  5.0

  Very friendly when attending and they solve any doubt.

• M

  Monster The Animal

  1.0

  The hours are not convenient 9am to 5 pm ???? everyone is at work during those hours then your closed on sat? Seriously extend your hours open earlier or close later or both. Then your card machines get jammed and have issues??? What is this McDonald's? Come on get it together.

  ---

  Response from the owner

  Thank you for your feedback. We are sorry to hear that you have had a negative experience banking with us. Your review has been shared with our management team.

• J

  Janet Trejo

  1.0

  Came into the national city branch after being per approved for a credit card and even got a phone call from a banker to come in to get my card funded as I was walking in. Since I had spoken to a person literally as I was walking in I thought the process would be fast and simple… but NO!! The lady who I had previously spoken to ,told me that another banker named Summer would help me , well it took Ms. Summer 15min to get to me from the lobby , then I asked her some basic questions in regards to the promotion which came with the card ,which she didn’t know the answer to and had to look it up and then told that they wouldn’t be able to print any of my account information because she couldn’t find a printer ? And also that they wouldn’t be able to print out the card in that branch…then I asked her how long the card machine had been out of service which she replied to “over 2 months” then referred me to go visit a branch on telegraph canyon, which made me extremely upset because she should have started with that information and I could have gone straight to the other place instead of having to deal with this...the worst part was when I got to the Telegraph canyon branch even they were surprised she hadn’t gave me any of my account information.. overall I would not recommend the national city branch due to it being unorganized… and personally as a first time mission fed customer this was a bad experience to the point where I’m not even sure it’s worth staying there. Update: I came back to the national city branch to make a deposit and withdraw on 3/18/2022 and after asked if I wanted to sit down with a banker to talk about a pre-approved car loan and said no thank you , I asked to get a withdrawal in large bills of only two large bills. And was told no because they are low on large bills , that would make sense if it was a large amount but really they can’t spare to one or two bills? I’m so done with this national city branch. The level of unprofessionalism and attitude is ridiculous.

  ---

  Response from the owner

  Thank you for your membership and continued feedback, Janet. We are sorry to hear that you had another negative experience banking with us. Your business is important to us. Your reviews have been shared with our management team.

More reviews (17)