Mission Federal Credit Union W Washington St, San Diego, California

Mission Federal Credit Union Reviews

3.4 stars based on 18 reviews

Featured Comments:

• A

  ANNA MURILLO

  5.0

  I'veen with they for over 20 yrs and they are always welcoming and helpful 😊

  ---

  Response from the owner

  Thank you for the positive review, your membership and loyalty Anna! Your feedback has been shared with our management team.

• J

  Jordan Schmidt

  1.0

  After repeatedly giving me bad information. My account, which i only still had open to repay a covid assistance loan, was charged off over $15 from 2 charges i was unaware of the time they were charged. I was told that it could all be fixed if I paid everything off. Even maybe get the fees back(which actually made the charge off $43) So I paid off the $15, the fees and the remainder of my loan. Since then. They have refused to rescind the charge off even though it was paid about a week after it happened and i believe 48 days from the initial charge i tried to dispute. They refuse to admit their own culpability and don't care that they're reporting bad information. Since that $15($43) was charged off my credit score dropped 79 points on experian. That was the only change in my accounts since the month before. ​Now it says not on did I default on the bank account, but that the loan was alsodelinquent or charged off, and the bank account was negativede $300. Dending on which credit agency you look at. When I talked tosomeone from the bank about the charge off, weeks after I was promised I would receive the call, I was told nothing could be done and there was no one in the "charge off department" for me to speak too. Furthermore, they said the misleading voicemails and information I was given I got were just a courtesy. That accounts only other other than the loan payment was a year prior. This bank has been nothing but a disaster for me and helped keep me down when I'm already at my lowest. So thanks for your understanding mission federal! Hopefully my next post isn't on a cardboard box that says homeless vet. anything would help. Because you sure didn't.

  ---

  Response from the owner

  Thank you for your feedback, Jordan. We are very sorry to hear that you had a negative experience banking with us. Your review has been shared with our management team.

• J

  Jordy Chase

  5.0

  I would give this location 10 stars. Shannon is very helpful and glad to assist guests with any needs. Awesome customer service. Mission Federal Credit Union is my favorite!

  ---

  Response from the owner

  Thank you for the positive review and your membership, Jordy! We are thrilled to hear that you had a great experience - it is our pleasure to serve you. Your feedback has been shared with our management team.

More reviews (15)