MoneySolver Southside Blvd, Jacksonville, Florida

MoneySolver Reviews

3.4 stars based on 162 reviews

Featured Comments:

• B

  Brenda Boost

  5.0

  The agent rhonda kolko was very informative and made me very comfortable with the process surely i had got irradiated because thought the process had started but hadn't. 2 person ms kolko called but her expertise in her field she calmed the seas by assuring me she was here to assist me. So enjoyed my experience with ms kolko. Thank you

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  Response from the owner

  We're glad to hear that Rhonda made this a positive experience for you. We sincerely appreciate your feedback and are happy to have been able to assist you!

• l

  liticia greenfield

  1.0

  Mabertine Pierre is the absolute WORST tax specialist at this company. I have been a client of this company for years and never had such a bad experience! If you see this ladies name attached to your case your best option is to request someone else like I had to. She failed to respond to a very important email that i sent. I also asked her to have a supervisor contact me which she disregarded. I called and expressed my frustration and she literally yelled and argued. I asked for a supervisor. She told me to go find the information in my welcome letter. I had to ask several times before finally getting the number and email address. Once my case is finally done I will never use this company to handle my Taxes ever again.

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  Response from the owner

  Liticia, we take the satisfaction of our clients very seriously. So, we are concerned to hear about your experience with a member of our MoneySolver team. We have escalated this matter to our management team for immediate review. You can expect to hear from us very soon!

• F

  Fred Kops

  1.0

  So in January of 2022 I reached out to Money Solver / Tax defense network to help me resolve issues with IRS and most important with the Department of revenue. I had a discussion with one of their "sales People That would connect me with a tax expert . He promised to solve all our issues and get us back on with all agencies . He gave connected me with a lawyer that apparently had quit . That should have been the first red notice. He told me the total cost would be 6500 dollars , a fair amount to give us peace of mind. Then I was connected with a second set of "Tax Experts" Mary Bone from somewhere in Wyoming, and she seemed capable and boy was I wrong with that. At the end she admitted ( after sending me sales tax returns that were so badly written that I could see that they were not right ) and after about 3-4 months she sent me an e mail to reach back out to Moneysolver office and she admitted that she did not have the required knowledge to handle this . At this point I had already paid them 4500 dollars and sent them all the paperwork ( that I still have not received back ) so I did talk to the Final lady Gina DeBlasio and another battalion of Tax experts, and told her all I needed for them to do was do as they promised and I would resume payment . At this point I believe it was all just a scam and hope I can recover some of my hard earned money and find some real help . Needless to say this has left me in a far worse position . I have reached out to the new lady Gina several times in the last 2 weeks but no reply. I think they know I am on to their scam. I have all correspondence with them saved all the e mails and will attach the last one that Mary Bone sent me admitting that she does not understand Colorado Sales tax law that she was supposed to do for me.

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  Response from the owner

  Fred, thank you for taking a moment to provide this feedback about your MoneySolver experience. We can assure you that we are not a "scam" and that our priority is to assist clients like yourself. We understand that you experienced troubles with your previous representation, and we acknowledged that there was some confusion regarding your expectations about our services. We hoped that this matter was addressed and that connecting you with a representative who communicated in a manner more suited to your needs would improve your experience. We are sorry to see this isn't the case. We will be performing a thorough investigation regarding the claims made here and will be contacting you very soon to discuss the next steps regarding this matter. We look forward to speaking with you and providing a satisfying resolution to your concerns.

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