Mortgage Solutions Financial Greensboro Muirs Chapel Rd, Greensboro, North Carolina

Mortgage Solutions Financial Greensboro Reviews

4.1 stars based on 18 reviews

Featured Comments:

• B

  Brady

  5.0

  In buying our home they went above and beyond to make things work. Christy made sure if she didn't have the answers she got them quickly for us love the experience.

• K

  Kathryn Obright

  1.0

  If you’re a veteran, go elsewhere. Awful! Samantha said yesterday the closing costs were $5650 and the most we would pay is $950 out of pocket (seller paying closing costs). Now she’s sent disclosures and they’re saying $11k in closing costs on a $124,900 mortgage?! Her answer for this: oh well Finance charges and interest rates change. SHE’S TRYING TO TAKE ADVANTAGE OF A DISABLED COMBAT VETERAN. My husband fought for this country. For HER freedom and she chooses to take advantage of him. Disgusting behavior. Well I’m not having it. We have no problem letting the whole deal fall apart while we find another lender for the next home we put an offer on. Thank God we didn’t pay our due diligence. Samantha is flippant and thinks this is a joke. I read through the contract and she messed up a lot! Tons of errors. So go elsewhere where the people actually know what they’re doing. EDITED: Samantha said they do what they want bc they loan to people at whatever credit score. I recorded the entire phone call. EDITED: Another local lender said she was committing fraud. We are reporting her, the company, the phone call, emails, and disclosures to the Attorney General of NC

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  Response from the owner

  Hi Kathryn, we reached out to you about a month ago as well on our Facebook page where you posted the same review. Unfortunately, due to a significant change in the situation of the borrower (your husband), it does put the loan at stake. We are not at liberty to discuss further and encouraged you to speak to your company president, Rob Clennan, directly. We urge you to give him a call as we still wish to be of assistance to you and your husband. His number is (719) 339-2012. We welcome all feedback and open conversation, but we are not in the business of taking advantage of Veterans. Our company is founded by a Veteran for the purpose of helping other Veterans.

• K

  Keri Miller

  1.0

  I HIGHLY RECOMMEND GOING SOMEHWERE ELSE Apparently Bill McDade thinks it's okay to be snarky to women but completely reasonable with men. My husband and I were emailing him at the same time, it was like it was 2 different people. Update #2: our loan officer apparently caught covid and that's why we couldn't get ahold of them. NO ONE in the company, not even his assistant reached out to us to inform us UNTIL I called the main office in Colorado Springs. Immediately got an email from Bill McDade who is apparently the branch manager for Greensboro. At first he seemed like he would be easier to work with but we were sadly mistaken. Every email and phone call goes unanswered unless he or Emily have something they need from us. NOT ONE SINGLE PHONE CALL HAS BEEN RETURNED. My husband has been calling FOR DAYS and leaving voicemail after voicemail to no avail. And now we have learned from our real estate agent that "the lenders said they need more time and we will NOT be closing on time". I have a child due by scheduled c section exactly 7 days after our original closing date, which they have known since day one. Not a single email or phone call from Mr McDade was sent to my husband or I to inform us that we will not be closing on time. This ENTIRE process has been mishandled and downright appalling. It seems that the only time someone responds to any of these reviews is to say they don't have a loan under said person's name. I WILL be calling the main office AGAIN tomorrow bc SOMETHING needs to be done about this branch and it's inability to communicate with it's clients properly. UPDATE: we have left MULTIPLE voicemails with no response and I found out a few minutes ago that my real estate agent as well as our closing agent have also been trying to get ahold of our loan officer Chris Edwards for a while now. This lack of communication is ridiculous. I have sent inquiries to the company with zero response. I know, if we ever decide to go through this process again, we will find another lender. This is our first home and unless you are seasoned and have experience with the process I do not recommend going through this company as the sheer lack of communication adds way too much stress to an already ridiculously stressful situation. So far I can't give a full 5 stars because getting a hold of our mortgage officer has been like pulling teeth. The number on Google doesn't work, the number in the emails rings twice then says "the party you are trying to reach is not available" and hangs up. We rarely get responses to emails, and have, supposedly, 11 days left until closing and are left with multiple questions and no one to answer them. The home buying process is already extremely stressful without the lack of communication. I can say that so far that's the only thing that has disappointed us.

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