Mountain America Credit Union Nw State St, American Fork, Utah

Mountain America Credit Union Reviews

4.3 stars based on 70 reviews

Featured Comments:

• C

  C&R

  5.0

  Shout out to Matthew B. who took care of us with a complicated account change on a nonprofit business account. He listened to our concerns and figured out what needed to get things taken care of … Plus he’s only been at MACU for a short time and he truly believes the MACU vision …

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  Response from the owner

  Hi C&R! Thanks for taking the time to leave a review. We'll be sure to pass your kind words on to Matthew and his team. Have a fantastic day!

• J

  Justin Pirir

  1.0

  I got off work early and arrived around 5:10PM. They were closed even though their posted hours state that they close at 6PM.

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  Response from the owner

  Hi, Justin. Unfortunately, all of our branches were closed on Monday due to a new federal holiday, Juneteenth. With the exception of holidays, our typical hours are M-F 9:00 am - 6:00 pm and Sat 9:00 am to 2:00 pm. If you have any additional questions about our branches, please send us an email at [email protected]. We hope this helps!

• M

  Mike Palmer

  1.0

  I am a newer member to MACU and like so many other struggling Americans I decided to cash in some of my equity in my home for debt consolation. After getting the run around since March of this year we finally finalized the loan this past Tuesday. We were told the loan would fund in 3 business days and we could come into an open branch on Saturday and get checks issued so we can pay off other debts. Well I was told by weekend branch manager Andrew Gardner that even though we were told our loan would fund it won’t until the following Tuesday. I have no problem with it taking a week to fun however that’s not what I was told by another Mountain America loan officer. Well Andrew the weekend branch manager advised me that if I have a problem with my loan being funded at a later time I could write congress and involve the federal government as it’s the governments fault! I’m sorry but telling two upset customers to take it up with the federal government is weak and a poor excuse for leadership! Nobody gets to blame to government for telling customers the wrong information! If we would have be told a week to begin with no problem! However we were promised loan would fund and if we don’t like it the I can vote differently I guess!! Poor leadership

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  Response from the owner

  Hi, Mike. We deeply apologize about the negative experience you had with our branch. We appreciate your feedback and we'll be sure to pass it on to our team. We'd like to hear more about the situation and see if we can help get this issue resolved. Please send an email to [email protected] with your contact information and we'll have a team member get in touch with you as soon as possible. We hope to hear from you soon!

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