Mountain West Bank 12th Ave Rd, Nampa, Idaho

Mountain West Bank Reviews

4.1 stars based on 12 reviews

Featured Comments:

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  Chris Frye

  5.0

  New customer. It's more of a human experience talking to everyone at this bank so far. Knowledgeable, caring and understanding. Sometimes it's easy to follow the prompts for easy issues. When the easy issue got complicated because of an error not on their part, but mine, the two wonderful ladies I have spoke to at the bank are worth more than their wage....Hint hint. Lol. Thanks for treating me like an old regular customer even though I'm new.

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  Response from the owner

  Hello Chris! What an incredible compliment. Thank you so much for choosing to bank with us and for taking the time to share your experience! This means so much to all of us. From, Your "old" friends at Mountain West Bank :)

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  Journey Souljer

  1.0

  I am appalled at how far MWB has slipped in customer service. I chose this bank to open accounts after moving back in the area bc I worked for MWB in the past. It took 5 mins before someone even acknowledged my presence in the bank. I then waited 25mins for Jocelyn to open an account for me I didn’t see her one time only talked to a teller, however I could hear loud conversations in the back room that were NOTHING about banking! I got up and told the teller I was going elsewhere and she said sorry we are short staffed. Which is understandable however if your short staffed your priority should be customers not personal conversations in the break room, also as I was walking out the door the teller said something totally snarky that I would not repeat (it was the blond big girl teller) how awful!!! Mountain west bank’s customer service has gone way down hill I would never recommend Anyone to this branch!! I then went to cap Ed and in less than 20 mins opened 3 (a personal checking a business checking and a savings account)and was out the door!! (And I will be getting a car loan with them as well) I sure hope you guys do better this is totally unacceptable for a bank that prides itself on customer service. You lost my business for good and I will be sure to tell others of my experience at this branch.

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  MIKE MARTIN

  1.0

  Updated review, service is very poor. Limited hours. Looking for new bank.

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  Response from the owner

  Hello Mike, We're sorry to hear your experience has been negative. If you would like to discuss this further or hear more about our online products, please contact our customer support department at 1-800-641-5401. We look forward to having a chance to help. Thank you.

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