Mountain West Bank - Cole Office S Cole Rd, Boise, Idaho

Mountain West Bank - Cole Office Reviews

3.9 stars based on 17 reviews

Featured Comments:

• C

  Clayton Scherer

  5.0

  Staff are friendly and helpful. Always willing to help with issues.

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  Response from the owner

  Hi Clayton! Thank you for saying so! We truly care about providing the best service for our customers. We appreciate your business. Thanks again! :)

• D

  Denise Peskin

  1.0

  Entire staff refused to wear a masis, putting all customers their families and community at risk… The least they could do is follow CDC guidelines for masking in all indoor places in Boise . The general manager told me how great a little plastic piece between here and I was… Ignorance is not bliss, it can kill ..., you are in the Customer Service business what you do with your life and your health is your business, when you put others lives at risk it is not. Is this what you call customer service ? if you can’t respect your customers and their lives and safety enough to put on a darn mask, I can sure find another place to put my money and bank with that can .. get a life, don’t take others !

• A

  A A

  1.0

  I have visited this bank at this specific location (Cole and Fairview) three times total. The first two times were deposits—simple, friendly service, in and out. That was what I expected today...and then my quick withdrawal turned into a 45 minute fiasco during which time I endured a lot of unprofessional behavior, a complete lack of attention to my transaction (multiple mistakes through the process), verbal harassment from another customer behind me, and lack of any apology when the errors on their side were discovered. I remained calm and kind throughout but I hope my lack of reaction does not equal a sense that everything was “fine”. Because everything about my experience today was so wrong. After being detained 45 minutes for a transaction that should have taken five minutes, I did not have time to speak to a manager—who strangely never showed their face during the whole process—but once I do, I will update my review once I have.

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  Response from the owner

  Hello A A, Will you please contact our customer support center at 800-641-5401 or email [email protected] to discuss this situation? We are unable to discuss account information over social media. When you contact us we will need your full name and some information to verify your account/identity. Thank you.

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