Mr. Cooper S Price Rd, Chandler, Arizona

Mr. Cooper Reviews

1.6 stars based on 33 reviews

Featured Comments:

• L

  Lisa Lowry Taylor

  1.0

  The predatory, deceptive and unethical approach this company elects to conduct business needs to be investigated by the DOJ and they need to be audited by the DIFI…ASAP. Yes, it’s that bad.

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  Response from the owner

  Hello, Mr. Cooper takes seriously our responsibility as a fair, ethical, and equitable lender. We would love the opportunity to address any concerns you have regarding unethical activity against your loan terms. Can you please email us at [email protected] with specific details so that we can assist you further? Also, feel free to contact us directly at 1-888-509-2432.

• C

  Catherine Serna

  1.0

  Absolute garbage customer service. We have been with Mr Cooper and haven't had a problem so when we learned we met requirements to refinance with cash out through Mr Cooper we thought why not? We have been talking about it since rates are lower. We'd like to replace our old A/C and some other things so we'll look into it. After completing the online application we received a call from Brett Hayden who told us we had plenty of equity and qualified for a refi with cash out. We provided all requested documents and spent $600 on an appraisal. After appraisal we were told we were good to go and just needed to get temporary lien release for our solar system. We paid $300 for that and were waiting for a closing date when Ashley Calver, who never returns calls, sent an email saying there was a problem with solar panels. Brett rewrote loan to make it work and we were back to underwriting. Again, it fails to go forward. Brett informs us it's because of combination of solar panels and credit score (that wasn't a problem just the day before). On Monday he says he and his manager will work on it some more and he'll call back later that evening or the next day. It's Thursday and I've heard nothing. Today I spoke to someone we've worked with before and he says there's no reason we couldn't make this happen. The issues Mr Cooper said we had are solely Mr Cooper issues, not FHA, VA or conventional loan issues like they said. Hopefully we'll get this done with no hassle elsewhere and our business with Mr Cooper will be done.

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  Response from the owner

  Hello , we're sorry to learn about your recent experience. Please contact us at [email protected] or 1-888-480-2432 and we will gladly assist any way we can. Social Care Team

• M

  Michele Staple

  1.0

  If you can avoid using this company then please do. You can NEVER get in touch with them. I tried calling them to provide them with my home insurance premium to pay from escrow and could never talk with anyone. I've tried emailing them too to send them the bill. Finally I just paid the premium myself and had to FedEx the receipt and bill for reimbursement....we'll see if I get my refund. I'm going to refinance with another company so I don't have to deal with this company anymore.

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  Response from the owner

  Hi Michele, we’re sorry to hear you are having trouble in your efforts to resolve this matter. Please email us at [email protected] with your loan number and property address, so that we can assist you further. Also, feel free to contact us directly at 1-888-509-2432.

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