Mr. Cooper Lake Vista Dr, Lewisville, Texas

Mr. Cooper Reviews

1.8 stars based on 19 reviews

Featured Comments:

• M

  ML A

  1.0

  Worked there 8yrs then laid-off that's one thing but they claim I did not return their equipment yea right MRC is just trying to keep my severance package.

• Z

  Zhen Guo

  1.0

  MR Cooper is the worst lender I ever had. They deserve negative 100 in rating. They stopped the very last automatic payment without telling me. I have never received their mailed letter about cancellation of last mortgage payment. The claimed the last payment needs to be made in a different way using wire transfer or certified check including other fees; that’s fine. But here is the problem: 1. Mr copper can’t stop the automatic payment without getting my consent and claim me for late payment. 2. I have never received your letter with payoff statement. So I end up with late payment credit records. I protested with Mr copper and they insisted they were right. Will never use them or will refinance my loan if it will ever be sold to Mr copper. They do not deserve my business. Period! Very disappointment and frustrating!

• J

  Jody Wadle

  1.0

  UPDATE: This was resolved. I was finally provided an escalations email and phone and they helped me immediately. I need one signature on a piece of paper to do a partial release of mortgage on an old nationstar mortgage and NO ONE THERE apparently wants to help with that. Months of unanswered emails and phone calls.

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  Response from the owner

  Thank you for letting us know Jody! We hope going forward we can improve our rating. In the future, don't hesitate to reach out to us directly at [email protected] with your property address and zip code, and we'll gladly assist you. Also, feel free to contact us directly at 1-888-509-2432. The Social Team42522

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