Mutual Security Credit Union Westport Ave, Norwalk, Connecticut

Mutual Security Credit Union Reviews

3.1 stars based on 14 reviews

Featured Comments:

• A

  Amariz

  5.0

  The current manager, Sabrina, explained to me that there was a different manager there not too long ago, so I think MSCU needs a second consideration. My experiences so far have only been positive. Everyone, including Sabrina, are always more than willing to take the time to answer any questions. Although I’ve only just recently begun doing banking there, I’m quickly recognized by all of the employees and I feel very welcomed.

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  Response from the owner

  Thank you for this feedback Amariz! We are so happy you are finding our member service up to a high standard. Happy Holidays! :)

• D

  David McNeal

  2.0

  1. Very mediocre experience with my mortgage. The loan agent didn't do anything in a timely fashion. 2. I was chastised twice for making cash withdrawals of over a certain amount of money. 3. They CANNOT perform international wire transfers. 4. Calling the main number is a joke. Its one of those "automated" menus that takes forever to get to a real person. I've had bad experiences on more than one occasion with the person who answered the phone. Not helpful. The last time I called the main number the customer service person even got snippy with me. 5. Manuela in Norwalk is fantastic. She was consistently helpful and friendly.

• A

  Antoinette

  1.0

  Terrible bank. I have deposited money twice that went missing. Once took cash through ATM, spit out my card and no receipt, another time my checks went missing for over a month till I started threatening to report them, then they were magically found in 10 minutes. They constantly block credit cards purchases for suspended fraud (many under $5) and since they don't have 24 hour customer service it's impossible to get help. Bank elsewhere.

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  Response from the owner

  Hi Antoinette, We’re so sorry to hear of your frustrations. Our commitment to elevate the well-being of western Connecticut consists of making sure you have the financial resources you need. We’re consistently listening to our member’s feedback and have recently made a lot of upgrades and changes to address these concerns. We’ve upgraded our digital banking platform so members can closely monitor their finances from wherever they are including using card controls (instantly lock and unlock your credit/debit cards), real-time alerts set for any account activity including deposits, and more. We’ve also extended our Member Care Team hours to better serve our valued members and upgraded our ATMs at all our branches. We sincerely apologize that we’ve let you down in the past, but promise to keep adapting and developing convenient solutions and services to help you take advantage of all that life has to offer. Thank you for your feedback and if you have any additional questions or concerns, please don’t hesitate to reach out to us at [email protected].

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