My Credit Union E 77th St, Richfield, Minnesota

My Credit Union Reviews

2.9 stars based on 34 reviews

Featured Comments:

• P

  Pixie Pixler

  5.0

  Adventure Club is a great feature of MYCU. It’s like meeting friends for coffee….a great way to meet my older neighbors. Just fun.

• P

  Phillip Hankland

  1.0

  Bad loan experience on refi, kept delaying closing, almost cost me to lose my home, unreliable and irresponsible atmosphere there

• J

  Jean Anderson

  1.0

  We have used My Credit Union (previously known as Richfield Bloomington Credit Union) for the past 25+ years. The service has always been stellar. Great customer service, great product offerings, and just overall GREAT. This last year has been a nightmare. First we opened a new savings account. This resulted in my phone numbers being switched around so verification texts were misdirected and our mailing address was incorrect. I updated all of these things myself online, but it was a hassle. Then I discovered that one of my bill pay accounts (that we have had set up for over 3 years) was changed from a check to an electronic payment. This would have been ok if it had worked. The payments showed as “succeeded” when I looked online. The payments went “somewhere”, no one seems to know where. It wasn’t until I called my creditor to find out why they were sending bills for things I had already paid that I found out what was going on. I was never informed that the transactions were changed, so I had no reason to check to see if they worked. Now I have a bill that has been turned over to a collection agency. I am mortified. I was told to setup a new account to pay this creditor. I did that, submitted the payment again and supposedly it went as a check (I will follow up to be sure they actually receive it) but the payee record has once again been changed from check to automatic! So I can’t use this account in the future or the money will go into limbo again. When I have called the help center I have been told I would get call backs. Has never happened. The most recent was today…I was to get a call from the third party outsourced company that is responsible for these bill pay changes. Never happened. We are considering moving our accounts. It’s a lot of work, but I feel like I can’t trust the transactions I am routing through their bank. Very sad to see a demise like this when they have remodeled or rebuilt all of their branches within the last couple of years, and changed their name with a lot of fanfare. Maybe they should have concentrated on customer service instead.

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