myCUmortgage Pentagon Blvd, Beavercreek, Ohio

myCUmortgage Reviews

2.4 stars based on 31 reviews

Featured Comments:

• M

  Mike Coby

  5.0

  Jennifer Kettlewell who works for this company is the reason why I even got my preapproval and now have a home. To be honest, I was dealing with misinformation from other mortgage companies and I almost didn’t get a home. For example, I was told by one mortgage company while I was shopping around to stop looking for home because I had a gap in my work history when my father was diagnosed with dementia. This was very upsetting to my husband and I called Jennifer and she instantly knew that wasn’t true. She knows more than other mortgage officers and actually cares about people and doesn’t pressure them. Idk where this company found this expert, but Lord whoever made the decision to hire her should get a promotion immediately! Jennifer thank you for everything. If you didn’t tell me the truth about that whole situation, I wouldn’t have a home now. And we’re so happy now. Thank you!

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  Response from the owner

  Thank you for taking the time to write a review—it is sincerely appreciated! And Jennifer is great, isn’t she?! We’re so happy she was able to help you find a home, and we look forward to assisting you anyway we can moving forward. Don’t hesitate in calling us with any questions.

• J

  James Darnell

  1.0

  Please READ, READ READ! First of all, to be fair, for the first 7 years of our mortgage{2013-2020} "myCUmortgage" deserves a 5 star rating, but then the true nature of their business shined through! In June 2020, we reached out to "myCUmortgage" to potentially take advantage of the Forbearance Program under the Government written "CARES ACT" in relation to COVID-19. We asked what was entailed and if there were any surprises upon post Forbrearance. "No", we were told, "no surprises and no balloon payments", etc!. We were also told that there will be no fees nor penalties and that the suspended payments will go to the back of the loan, ok. Even Marc Moreland{early stage default manager} in an e-mail told me that the suspended payments would go to the back of the loan, ok. We were assured that the pre-COVID monthly mortgage payment would resume upon post-Forbearance and that the suspended payments will go to the back of the loan, ok. Hey "myCUmortgage", we understood that the back of the loan meant extending it out, plain and simple! But.... after subsequent paperwork was sent to us that contradicted what was told to us via phone call, we called again for further clarification. We kept being told to ignore the paperwork and that we were covered under the Covid-19 forbearance plan, ok. By this time we are into September and this specific trained agent said that in order to put the suspended payments to the back of the loan, that a loan modification had to be done! Hmmmm! That also explains why the payment feature on our profile was disabled! I had reminded this "myCUmortgage" agent again that no one had mentioned anything about a loan/mod from the begining and there was every opportunity to fully disclose that to us. I had mentioned that Wells Fargo and B of A are being summoned to Congress for the plethora of complaints in regards to those antics that "myCUmortgage" are also using. My personal bank who was the "loan originator" was alerted and they too were alarmed. Also, I reminded the "myCUmortgage" agent that all phone calls to "myCUmortgage" have been recorded from the beginning and that I will be filing a case with the FTC. Phone line magically dropped and less than a week later in September we received documentation in the mail of an automatic approval for another 3 months of suspended payments{Oct-Dec} which we did not authorize btw! If there is no response by myCU to this post then that shows guilt. If myCU spins this information then I'm curious how. My advice: You may trust a debt collector until you don't so beware and be careful!

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  Response from the owner

  Good afternoon, Mr. Darnell. We appreciate you taking the time to let us know about your interactions concerning the forbearance program. We understand the frustration with this ever-evolving process and sincerely want to assist you. We have been attempting to contact you for the last couple of days to discuss. We will continue to reach out or, if you prefer, you can always contact Member Assistance at 877.912.8006.

• K

  Kristopher Huff

  1.0

  My experience with myCUmortgage has been a gigantic waste of time and money. The sunk cost fallacy is the only thing that kept me from giving up and finding a different alternative earlier. I applied for a loan in May, and the agent ghosted me for several weeks. I contacted my credit union to see if they could figure out what happened, and finally I received word back from them. This trend would continue for months as I continued to think we were close to closing, just for them to need more information, most of which was already provided but needed updated due to their own dawdling service. It is now the 1st of November, and I have had enough. I have months worth of ignored emails, unreturned voicemails, and absolutely appalling customer service. My broker seemed to only to be available on Fridays, and often responded after close of business before the weekend. This complete lack of concern to the undue hardship they were putting myself and my family through was terrible. I also strained my relationship with the my Credit Union for even referring me to such a deplorable company.

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  Response from the owner

  Good morning, Mr. Huff, and thank you for taking the time to provide this information. This is certainly not the type of service we strive to provide, and although market conditions may be resulting in some delays across the board, we should have been more efficient with our communications with you and your credit union. Someone from the myCUmortgage management team will be reaching out to you very soon to see how we can improve and complete your loan process with us.

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