Navigator Credit Union Jackson Ave, Pascagoula, Mississippi

Navigator Credit Union Reviews

3.7 stars based on 12 reviews

Featured Comments:

• d

  d-air1

  5.0

  Never had any problems here. Everything is done the way they say it will be.

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  Response from the owner

  We really appreciate you taking the time to share this 5-star review! We'll continue working to exceed expectations and delivering on our Member Promise.

• W

  William Wilson

  1.0

  Been with them for 5 yrs, and I never have felt like they gave a dam about me. When a problem would show up, it was never their fault, even after investigating and finding it was their fault. And when I lost my job, I got called once a month, once a week, then three times a week, for payments on my visa card. I made payments when I could. I was told it would be written off, thar was 5 to 6 months ago. Have a job again, checks go to the bank, and their policy is everything that goings in is theirs till loan is paid, so two paychecks in a row, I saw nothing. How do you feed your kids when you get no money. I'd prefer to give them no stars.

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  Response from the owner

  William, thank you for taking the time to share your feedback with us. We understand your frustration with what is a very difficult situation. These are challenging times for many people, and losing a job is one of the hardest things to deal with. We do value our Members and strive to work with you when times get tough. We very much wish you had reached out to us earlier. If a Member becomes unemployed and lets us know, we can help minimize the effects by asking them to contact us to set up payment arrangements when employment resumes. That helps both the individual and the Credit Union avoid a situation such as this. It is important to reach out and speak with our Collections professionals when you lose your job and also when you find employment. This ensures only an agreed upon payment amount is deducted when deposits to the account resume. As a member-owned cooperative, we have an obligation to seek repayment of loans, including credit cards. If a debt repayment plan is set up with Collections, only the preset payment amount is deducted from each deposited paycheck until the debt is paid. We regret this has been your experience and will share your comments with our Team as part of our ongoing improvement process. We'd also be happy to put you in touch with a Navigator Team Member to discuss your situation. If that is something you'd like us to do, please send an email to Service@NavigatorCU and include a contact number if you'd prefer a call rather than an emailed reply. Again, thanks for taking the time to share this review and thank you for being a Navigator Member.

• C

  Cynthia Jackson

  5.0

  Well i have no complaints. I am having a very good experience with them. Thank you!

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  Response from the owner

  Thank you so much for the kind words and spectacular review, Cynthia! We take pride in providing excellent service to our Members and are so glad to see we exceeded expectations! Thank you again for sharing your experience and please, never hesitate to ask questions. We are always here to help!

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