Navy Federal Credit Union Alaking Ct, Capitol Heights, Maryland

Navy Federal Credit Union Reviews

3.6 stars based on 86 reviews

Featured Comments:

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  Taneya Monese

  5.0

  Kendra was very helpful, professional and greeted me the moment I walked in. The time spent here was less than 7 mins. Thank you so much

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  Kiara Natay

  1.0

  I frequent this Navy Federal often and there’s always something, but today was my breaking point. After sitting in the drive-through line for over 15 minutes- I got to the front to be told that I could not receive coins, I need to go inside… that’s fine I asked to receive the bills that I requested and was told no (don’t really understand the story behind that but OK). So I inform her that I am on crutches and ask if someone could meet me at the front because I don’t want to be denied- she tells me no so I ask for just the bills and no coins so I can at least have that, she tells me no again. I park my car and I hop to the door and I’m told that I can’t come inside [when she just told me to come inside] I let them know that she just told me from the drive-through that I sat in for 15 minutes to come inside and security says “well I can’t let you inside”. Luckily, Jason addressed my concern and went and confirmed the story with her came back took my needed docs and got what I needed. I’m overall done with this Navy Federal, the customer service is usually trash and overall bad customer service can ruin any business.

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  Kayla Coles

  1.0

  Worst Branch. I dropped off classified time sensitive documents and they LOST it. GHETTO, UNPROFESSIONAL, INCONSIDERATE. I will gladly drive an extra 30 minutes to Virginia to get the service I deserve. I also didn’t receive any type of initiative to solve the problem just “get another document and try again”.

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