Navy Federal Credit Union Forum Dr, Columbia, South Carolina

Navy Federal Credit Union Reviews

4.1 stars based on 25 reviews

Featured Comments:

• H

  Hey Cristina

  5.0

  Let me tell you about Mrs. Rhoda, the front desk lady is WONDERFUL!!! She seems to be the one who keeps everyone on task and is very kind! Honestly the line was super long but didn't take very long to get help and great service 😁👍 very happy with visit.

• A

  Alethia Cure

  1.0

  Service is very slow and not enough employees. I have had navy federal 6 years while being in the military and this is by far the worst branch I have ever been in . The customers do not come first and they have no sense of urgency at all . They also do not have someone directing customers as they usually do . This branch needs to be managed much better .

• R

  Roy Butler

  1.0

  See below update! WOW. Pathetic and archaic. I joined Navy Federal in January. It is currently May. Three different occasions I have had major issues with paycheck deposits. On on occasion they told me the funds were not in the account which was bogus. Once they decided the check had been "altered". And most recently they showed the deposit clearing after three business days then they pulled the funds from the account after I transferred money to an investment account. The money was there, the other bank indicated the check had cleared. Now I have a negative balance with other bills having been paid. So then, Navy Federal makes arbitrary decisions to hold/withhold funds from various members accounts. I have talked with them via telephone and online chat and never received any resolution. In addition, I went in on one occasion with to speak with a teller and walked out after he responded "whatever". Totally disrespectful. Another occasion when I entered the branch to make a deposit the teller shorted me 500 dollars. I immediately walked back inside and cleared it up. This teller was nice but it just shouldn't have happened. Do yourself a favor and find another bank, Nave Federal simply doesn't cut it with their lack of customer service and archaic and suspicious policies. UPDATE!! I went by branch this morning with documentation that 1) they received and accepted my deposit; 2). that funds would be available in two days; On the second day after my deposit they put the money in my account. Then on the same afternoon they pulled funds from my account causing 3 NSF charges. The bank rep called someone and was referred to someone else, security I think. The only answer was "it was not a payroll item." I challenged her on that and she then said it was a handwritten check. So why tell me the money will post to my a account in two days, post it and then remove it. Seems this is just the way they do business. I went back and read reviews on Navy Federal last night and don't know how I missed them before becoming a member. My experience is a common on e among customers. Be careful, this is a loosely and highly unprofessional organization who make arbitrary decisions relative to your money forgetting who the customer is. STAY AWAY

More reviews (22)