Navy Federal Credit Union Lee Hwy, Fairfax, Virginia

Navy Federal Credit Union Reviews

4.2 stars based on 21 reviews

Featured Comments:

• K

  Kim Quinones

  5.0

  I was having a bad morning and did not think a branch visit would turn my day around, but it did! These interactions matter! I am thankful to have been helped by David. His genuine and warm persona, in addition to, his willingness and efficiency in assisting with my somewhat tedious cash transaction turned the morning around for me.

• D

  DaNaya W.

  1.0

  There should be a serious investigation with this branch. Racial Discrimination when minorties deposit large checks. If you have a cashiers check or check over $5000 and you are a minority "DO NOT GO TO THIS BRANCH"! I have been a member of this credit union for years. Yes, I left and went to my 2nd credit union and deposited without any problem or unprofessional attitudes. I heard the rumors from one of my work places near this branch, but did'nt have time to risk driving to my normal branch because I had a flight to Italy in 5hrs. But, in order for me to travel and know my money was safe, I left , risked time to drive further from the airport and deposit the check safely and securly in my other credit union account. I know the investigation results found will cause termination of 1 or 2 employees immediatly.

• M

  Milo

  2.0

  Navy Federal Fairfax, My comment should be taken as a suggestion I went to this branch for the first time It called my attention the number of employees they have, but more the fact that most caught my attention is that they do not have Coffee? for customers, Obviously I asked why not and the answer they gave me was even worse, if we had coffee for customers we could not give them the rates that we offer ! ... at that time there was only one client and me. now I'm not in a hurry I would like to answer the manager and maybe give you a suggestion ... First When a client asks for something the answer should be OK We will take your suggestion and not try to become smart. Second If you remove one of the bank's representatives, budget will be enough …I think it would be enough to have coffee for your clients and that way they would feel a little more appreciated. PS the Centreville and other branches they have coffee and tea. because of your bad response I have decide to start to move my money to North West federal credit Union where I feel more appreciated. And rates are betters ! FYI.

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