nbkc bank Nall Ave, Overland Park, Kansas

nbkc bank Reviews

4.8 stars based on 377 reviews

Featured Comments:

• M

  Mitchell Playter

  5.0

  Fast customer service and responsive. I had some money going missing due to an error with the ATM. However they were quick to offer my money back (which I didn’t notice so I missed completely my fault.) and I have had no issue with the ATM taking my money since the last complaint. It looks they listened to me even though I didn’t respond. If I did respond I’m sure they absolutely would have taken care of it.

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  Response from the owner

  Hi Mitchell, this is definitely not the experience we want our customers to have. Please give us a call at (866) 931-0850 or email [email protected] with any additional details. Our team is ready to take a look into this matter.

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  Patrick Marino

  1.0

  This bank is just disorganized and potentially dishonest. They closed an account without telling me, and I have offered my PC for inspection as well as gmail accounts for inspection regarding their supposed communication. Next I lost a debit card and went through their 3rd party process to resolve, but here we are and of course there was a miscommunication ,because...OF COURSE there was a miscommunication with NBKC bank, and I was supposed to call NBKC to order a new card, meanwhile here I am with all the charges associated with the card failing, two weeks later! I called, of course they have to now order the card. I cannot cannot cannot wait to be free of this company.

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  Response from the owner

  Hi Patrick. If accounts are being closed outside of normal conditions, customers are always contacted. Regarding the debit card, we appreciate you bringing this to our attention and are disappointed this was your experience. We hear your concerns and if you would like to discuss them in further detail, please feel free to give us a call at 866.931.0850.

• T

  Taylor Tracy

  1.0

  Unfortunately, I had a terrible experience with NBKC bank and I will discourage Waldo-area small businesses from using them. Our account was closed due to the fact that they claimed that they could not verify the address of my non-profit. First, the non-profit address has already been verified and established with the IRS, the Missouri SOS, and the MO DoR. NBKC bank opened my account and sent my debit card, I confirmed my identity and activated my card. So, why would you (NBKC) open an account and send a debit card to a customer's address if you could not verify their address in the first place? Does that not put me and our financial security at risk? The answer is that this was all thoroughly proven when I provided all required documentation and activated my debit card. Further, if you were so concerned about my address, why would you mail the cashier's check with our funds to that address? Again, this seems highly illogical and irresponsible. The banker claimed that they were concerned because we are a church and the address is not at a church building. That is correct. This is because churches do not magically begin in a building. Especially ones who are established IN THE MIDDLE OF A PANDEMIC to serve the community. Churches, even in the best of times, begin as small non-profits who follow the rules and regulations and try to serve the community. And, again, we are in a pandemic, so no, it would be irresponsible for us to purchase a building when so many people need of things like food and clothing, which we have prioritized. I also attempted to call and contact through their online form at least four times. I am incredibly disappointed in the lack of professionalism displayed. It just doesn't make sense.

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  Response from the owner

  Hi, Taylor. We apologize for any misunderstanding regarding your account. Our customers’ financial security is always our top priority and therefore requires our bankers to take precautions when opening accounts. We hear your concerns and if you would like to discuss them in further detail, please feel free to give us a call at 866.931.0850.

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