NE PA Community Credit Union Clay Ave, Stroudsburg, Pennsylvania

NE PA Community Credit Union Reviews

3.6 stars based on 27 reviews

Featured Comments:

• C

  Claire Wagner

  5.0

  We flew in from Wisconsin to help a family member who is now in assisted living. NE PA was so accommodating and friendly while we consolidated accounts and used their coin machine to count those bottled coin collections. A special thanks to Nicety and Karis. I'm sorry I can't remember the names of all the welcoming people.

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  Response from the owner

  Thank you for taking time to leave a review, Claire. We appreciate your feedback and are happy we could help consolidate accounts and cash in those coin collections. We value your business and will share this feedback with our team. Sincerely, NE PA Credit Union Member Services

• K

  Kells

  1.0

  Sadly the VP of Sales did nothing to help me, a 6 year loyal customer, acquire a loan because the my vehicle purchase was “out of NEPA’s footprint”. I asked for documentation of this policy and she did not provide where in writing it states those conditions. NEPA representatives and even its own leadership put me in a bad position, even when I let one of the representatives know I live in Maryland (moved here from Monroe Country) and that I will be buying a car in a DMV area. They’re only option for me was to “apply for refinancing through us” and “go to USAA, they have better rates than us”. All of their lines are recorded, this was actually said by a loan consultant to me, and part of it was reiterated to me by Vanessa. On top of that, she rushed me, a very distressed customer, to hang up because we were on the phone “15 minutes past closing”. Unbelievable customer service. I would not imagine myself saying this, but avoid this place and look elsewhere. From my experience in getting an auto loan, high-profile personnel that I have worked with have been very unprofessional through the entire process, and left me hanging. My time is wasted and I will not be doing business with them ever again

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  Response from the owner

  Hi Raquel, We would like to learn more about your recent experience. Please call us at 570-421-5585. Sincerely, NE PA Credit Union Member Services

• L

  Lennie McClain

  1.0

  The absolute worst customer service I’ve ever experienced from a bank it’s even worst because the bank is set up for virtual customer service SMH

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  Response from the owner

  Hi Lennie, We take this type of feedback seriously, and we would like to learn more about your recent experience. Please call us at 570-421-5585. Sincerely, NE PA Credit Union Member Services

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