Nevada State Bank | Warm Springs Branch W Warm Springs Rd, Henderson, Nevada

Nevada State Bank | Warm Springs Branch Reviews

2.5 stars based on 8 reviews

Featured Comments:

• P

  Providence

  4.0

  If this weren't a bank I'd give it 5 stars. Staff was friendly and I was able to open a new account in about 30 minutes. Thanks Leyda!

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  Response from the owner

  Thank you for your business, we appreciate the kind words and will be sure to share with Leyda and the team.

• J

  John Hawley

  1.0

  I have been banking with NSB for 21 years, this location is not up to what I consider NSB standards. The staff is by far the unfriendliest I have encountered in all my years banking with them. If I based my opinion of NSB from this location, I would have closed all accts., long ago. I will not revisit this location again. Only customer in the building and 4 staff members dont say hi let alone acknowledge my being. Visited this location upwards of 10 times and same response from staff as today- horrible. .

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  Response from the owner

  Mr. Hawley, Thank you for taking the time to share your experience with us. It is very important that our colleagues provide the best customer service to our clients, and what you have described is not indicative of the service that we strive to deliver. Please be assured that your experience has been addressed with the branch management team to provide better service. We sincerely apologize for the frustration this has caused you and thank you for maintaining your long-standing relationship with us. We truly appreciate your loyalty through the years.

• H

  Hyron _

  3.0

  Ive been with Nevada State Bank and have personal and business accounts there. They are OK, but their banking app is horrible. I cant deposit checks via the app at all. It's largely useless. I have called and called but nothing ever improves. I have also had to watch them carefully about charging fees to my account. When I call them out on it, they wont provide specifics, they do reverse them but they don't apologize. NSB isn't the greatest when it comes to business banking.

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  Response from the owner

  Hello Hyron, Thank you for taking the time to share your experience with us. We sincerely apologize for the service that you received and assure you that this is not the experience that we strive to provide. We would appreciate if you would click the link below to provide further information for our Client Relations Department to research and review with the branch. https://bit.ly/2Ij0cXb

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