NewHomes.House E Mission Ave, Liberty Lake, Washington

NewHomes.House Reviews

5.0 stars based on 1 reviews

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  Raeanne Maier

  5.0

  Sullivan Homes made building and designing our dream home a breeze! When everyone found out that we were going to build our dream home the horror stories started coming. We heard it all! We met with many builders because of this and by far Sullivan Homes was the best meeting we had. The first initial meeting we met with the owner Todd Sullivan himself. He came out to our property and listened to us describe what we wanted. He sat down with us and helped us create our dream blueprints. He was there with us during the whole phase of designing our plans along with Ron our project manager and Mary who runs the office side of the company. One thing that sets Sullivan Homes apart from other builders is they use NewHomes.House. This is available online and as an app. It is amazing! I am a planner and a control freak. I like to know exactly how much things are going to cost and I like to know what is going on at all times. This app allowed us to make our selections for our house. If we wanted to upgrade anything it showed pictures of what we could do and how much it would be! No surprises! What is even more amazing is there was very little that we needed to upgrade because standard was Mario and Sons Granite, Huntwood Cabinets, etc. They only work with the best of the best! During the whole time of construction Ron would upload pictures and write notes about what was being done to the house. I would get a notification from the app and I could see exactly what had been done! All those horror stories about going over budget and the project not running on time.... NEVER happened to us! Even with Covid our house was finished at the end of July! Ron our project manager was amazing to work with! His attention to detail and honesty was something my husband and I really appreciated. He would help us SAVE money! He was organized and always answered our phone calls or got right back to us. If it were not for him I don't think that I would have been so calm during this process. He helped explain everything to us along the way. Mary is also amazing! She is a woman after my own heart! She is organized and on top of everything! She always answered our calls and took care of anything we asked of her. What makes Sullivan Homes so different than other builders is Todd, Ron, and Mary! They are so organized, have amazing communication, and are honest! They could have made more money off of us but they didn't because they truly cared about us. It was not about making money it was about making our dream come true! When they build your home you get a one year warranty but let me tell you the quality of our home is unlike any other new construction I have seen! The only issue we ran into was Fred's Appliances gave us two bad dishwashers! They wouldn't send out a technician for over a week! So Mary negotiated a new one and Todd himself drove 1.5 hrs from his house to ours and returned the bad one got the new one and installed it himself! Do you know of another business owner that would do that? I cannot praise them enough and I will always feel in debt to them for what they have done for us! Look at the pictures of our home! They speak for themselves!