Newton Nissan South US Shelbyville, Tennessee

Newton Nissan South Reviews

4.7 stars based on 819 reviews

Featured Comments:

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  Michelle Mosley

  5.0

  Bought a car from these guys. They were an absolute pleasure to work with. Not too pushy. I walked out of there and came back the next day for the car. They were great with the cash payoff and I would definitely recommend them to my family members. Daniel is such a great salesman. Lovely person inside and out!

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  Response from the owner

  We are very happy to have provided you with such a positive experience! We sincerely value your business, Michelle, and look forward to your next visit. Sincerely, Katie R.

• D

  Dara Derrick

  5.0

  We had such an amazing experience with Newton Nissan South. I can't praise them enough. Highly recommend!

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  Response from the owner

  Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Katie R.

• G

  Greg Hale

  1.0

  If you live in Middle Tennessee, Steer clear/Beware of NEWTON NISSAN SOUTH, in Shelbyville TN, for ANY service needs. On 6/15/22, went in for a new battery, since corrosion kept appearing on the posts/terminal. 18 Nissan Altima. Replacing original battery. In @ 9:05, out @ 11:30. Supposedly replaced battery, 999M1-ND35C. Total charge $238.63, which included $24.49 in SHOP SUPPLIES (for what, I have no idea. Battery in, Battery out, what supplies were needed)??????? Got home, out of curiosity, popped the good to check out the new battery, and WHAT DO WE FIND???????????? THE ORIGNAL F'ING BATTERY FROM 2018 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I couldn't believe this, period. I immediately wrote the owner and told him what happened (I wrote the owner first, because I knew the GM and service manager would try to make some excuse for why they didn't replace the battery after two and a half hours). The owner of the dealership called and simply said he didn't have any explanation of why this happened. I told him he was going to refund our $238.63 IMMEDIATELY, and that we would NEVER EVER EVER do business with them ever again, or take any vehicles to their dealer for service again. Owner's response, "Well, I can't blame you there". Refund received, but never any followup for WHY they charged a customer $238.63, and didn't do the job. The S/O was assigned a tech, and it was started right there on the invoice. REPLACED BATTERY. Had we not immediately looked under the hood, we would not have known until what might have been months later. Steer Clear of Newton Nissan South, in Shelbyville, TN ****************** ADDITIONAL RESPONSE TO DEALER*********** But here's the problem, YOU NEVER EXPLAINED WHY THE BATTERY WAS NEVER INSTALLED! Yet you had no problem closing the service order, invoicing it, billing her for $238.63! Your Tech 32111 stated they DID replace the battery. Had their been a situation where you'd determined she DID NOT need a new battery and there was no need for it to be replaced at this time, that would have been ok. Unfortunately, this was NOT the case, you billed and took money for services that WERE not performed. This is highly unethical and surely an integrity issue on the part of the dealership. It clearly makes you wonder if such routine maintenance such as oil changes are even done properly. It's truly sad when you can't trust a dealership any longer. Unfortunately, this has cost your dealership future revenue in maintenance, and in future sales of vehicle upgrades. If we had not caught this issue, and brought it to your attention, there is no telling how long this would have continued with us, or any other customers of yours. We will certainly pass this experience on to friends and work associates.

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  Response from the owner

  Hi Greg, What you explain happened is correct. We made a mistake and did not install the battery in your sister's car. When you brought this to our attention, we promptly refunded her for the battery and the other services performed on her car. We wish you the best of luck. Sincerely, Newton Motor Group

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