North Island Credit Union Broadway Chula Vista, California

North Island Credit Union Reviews

4.1 stars based on 15 reviews

Featured Comments:

• I

  Ivette Martinez

  5.0

  By far the best customer service! I walked in wanting to refinance my car. I met with Maria Vanella, she is the BEST Financial Services Representative ever. She help me immediately and got everything done and good to go in less than 30 minutes. After that I met with her again regarding a personal loan and once again she surprised me! She is just the best I definitely recommend this bank and if you need any assistance please meet with Maria. I assure you, she won't disappoint you! :)

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  Response from the owner

  Hi Ivette, thank you for taking the time to review our business! The greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will pass along your comments to our team.

• E

  Everardo Romero

  1.0

  I cant access my account on app and on-line, had to go to the branch and they couldn't help me either. I can only use my ATM card but cant check my balance. horrible if you are traveling. Noe they refuse to help me over the phone. Horrible customer service and horrible management of apps and online accounts. Poor training of employees who cant resolve a problem and just pass you from one rep to the next.

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  Response from the owner

  Hello Everardo Romero, we apologize for the experience that you have had with our credit union, and would like to speak with you more about this. At your convenience, can you please contact our Regional Manager, Therese Caballes at (858) 769-7291? Thank you.

• 4

  49cheychey

  1.0

  This is the initial location I signed up at but overall any location I’ve called or dealt with has been horrific. The employee who got my account set up put in literally everything wrong. First was my email address. Which when I asked her four times if I should be getting any confirmation emails now that I’ve made an account, she brushed me off and outright ignored me. When asked to use my security code to log in to the app, she apparently spelled my last name wrong which was the security code. And again brushed it off and said “oh well it should work in about half an hour. Try a few more times and it should work.” I did, and ended up locked out of the account that wasn’t even up for an hour. Two weeks later, when my card had not arrived, found out she put my address in incorrectly so my card was sent to another house across town. The customer service rep this time had the nerve to ask “do you want to deactivate the card orrrrrr you think they’ll send you your card back?” Like they think some random stranger will know my correct address and send it back??? On top of that they could not express my card so I could actually use it, because “they can’t rush a new card over the phone.” It’s been a month now, nothing in my account has been correct since opening it and I still don’t have my card. Which as soon as I get it I will be closing my account. To put icing on the cake, I was sent two survey emails to review my experiences with this company, and the link does not work, just reloads the page asking me to fill out the survey.

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