Northeast Credit Union Pool St, Biddeford, Maine

Northeast Credit Union Reviews

2.3 stars based on 13 reviews

Featured Comments:

• R

  Renee Bellefleur

  5.0

  I went in today for an auto loan, my loan officer was Steve Ham. He was absolutely awesome! He made the loan process very easy for me, he explained everything and made me at ease with applying for my loan! I would recommend Steve to anyone applying for a loan, he will make it quick and easy for you!! Thank you Steve for getting me in my new truck!!

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  Response from the owner

  Thank you for your review, Renee! We're happy Steve was able to assist you, making the loan process easy.

• S

  S Mck

  1.0

  I've been a member of this bank since they merged with Ocean Communities dating back a few years. I applied for an auto loan this past Monday at 9am online. I asked for a term of 72 months. The website said I would get a response within 24 hours. 24 hours came and went. Nothing. 48 hours came and went. Nothing. So I called customer service only to find out the loan officer that was assigned my application wasn't working for the next couple of days. It would have been nice to have that communicated, but it wasn't. The customer service rep said I would be receiving a call from my branch within the next two hours from a new loan officer. 4 hours passed. Nothing. I went into the bank personally. A young man looked into my account and said "I'll notate the account to make sure someone contacts you." The following morning (three days and 72 hours later) I get a phone call around 11am from a young man to let me know that I'm approved. I start the process of collecting paperwork to move forward. I arrive at the bank and begin to discuss the loan, when I'm informed of the loan terms, which is now 48 months instead of 72, like I had asked. Not once did anyone communicate to me that my terms weren't accepted until I inquired about them. That should have been communicated immediately, as the new loan terms were beyond what I could afford financially. He then reccomended that I apply for a personal loan so he could put in a request for me to get a 60 month term. I agreed. 24 hours passed. Zero communication. I called the bank, a young man answers and says "I'm sorry we're too busy to look into your loan, call us back in a half an hour." I called back every 30 minutes for 2 hours. Nobody answered. The bank closed. I informed the seller of the car that I was unable to acquire a loan. He told me today that he can't wait any longer because he has a cash buyer, and has decided to sell the car this afternoon. I'm also without transportation because my cars transmission is dead. Needless to say, I'm beyond frustrated. Myself and my family will be closing our accounts and seeking a new institution. The customer service and communication here has been horrendous, and it cost me a reliable car because your employees couldn't do their jobs, let alone communicate basic details. This is not how you serve your customers. I wish I could give zero stars.

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  Response from the owner

  Hello - We're so sorry this was your experience. Would you mind direct messaging us your contact information so we can look into this further? ~Jess

• J

  James Keating

  1.0

  Always horrific service. Best interest rates but always the worst service of any bank I've ever been to.

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  Response from the owner

  Hi James - We're sorry you feel this way. Would you mind elaborating on your experience so we can try to make things right? `Jess

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