Northland Area Federal Credit Union N Bagley St, Alpena, Michigan

Northland Area Federal Credit Union Reviews

3.0 stars based on 4 reviews

Featured Comments:

• A

  Autumn Burton

  5.0

  Wonderful place to bank! The employees are so friendly, they literally remember your name after your first visit and treat you like family. They are extremely helpful with any of your banking needs!!

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  Response from the owner

  Hi Autumn, Thank you for taking the time to give us a review. And thank you for the GREAT review. We appreciate that you chose Northland for your banking and look forward to serving you in the future.

• C

  Christopher Burgess

  2.0

  Jennifer, Shelby, Carrie and Daniel are the best. Extremely kind, helpful, and professional. The staff that I deal with on regular basis are 5 star and the only reason why my review is not one star. But the people I do not see, like the people in the lending department, if you write a loan for a set amount, and I sign for that amount you owe me that amount in full. Who are you to change what the loan is written for after it is written and put into my account. What is the point of all that paperwork we all have to do, if some mystery person can just change things with no explanation. A manager could not even give me an explanation. I feel that this is illegal and if I had time I would look into this. But I do not so I just have to deal with it. I am not a happy customer but I will remain one ONLY because of your other staff. Thank you trying to help me Jennifer and I apologize for getting upset.

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  Response from the owner

  Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this to our attention.

• J

  Jessica Walkotten

  1.0

  I'll be finding a new bank.... I deposited a check through the drive thru for $3,000 but the lady who completed the transaction only entered an amount of $30. I'm glad I happened to glance at the receipt!!! I don't trust this bank or the incompetent people who work here.

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  Response from the owner

  Hi Jessica, I am sincerely sorry that you had a negative experience at Northland. Customer satisfaction is very important to us. Please give us a call at 989-739-1401 to see if we can turn this around for you.

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