Northwest Community Credit Union Ne 102nd Ave Suite G Portland, Oregon

Northwest Community Credit Union Reviews

3.4 stars based on 34 reviews

Featured Comments:

• A

  Andrew Wagner

  4.0

  Miss chang is a great asset to the team there very enjoyable great attitude very social

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  Response from the owner

  Hi Andrew - Thank you for sharing your experience! We take pride in our customer service and helping our members. I have passed on your kind words to our branch. Let us know if we can help answer any questions for you in the future.

• A

  Alexander Dumanian

  5.0

  Excellent service. Allison and Matt were extremely helpful. NWCU has been a great bank for us.

• E

  Ess 80

  1.0

  I've been with my credit union for about ten years now, and although I've never really had a consistent flow of or substantial amount of money in my account, I've never wrote any bad checks, or remained overdrafted for any significant amount of time. I've always tried to maintain the good standing with my credit union, cuz they've always done right by me. I also have a few family members who are or were also members of nwccu. Some are low income like me, and some of them have always made nwccu some interest profits. Ever since the pandemic a lot of their staff have either quit or retired. And the newer younger staff in general seem to have a real issue with abusing their power, placing judgment on clients, just asking their coworkers for their opinion to make their decisions (rather than actually looking into anything) and have made a game of getting rid of their lower income customers. As I know I'm not the only one having experienced this. That all being said, I used my PayPal cash card with the automatic Top-Up feature (which is linked to my credit union account) to check out my eBay shopping cart. This was supposed to be a SINGLE transaction for about $250 or so. This would have been only one $28 insufficient funds fee plus the top up amount charged to my credit union account. But for some reason PayPal had broken it up into individual transactions per item in the shopping cart. They kept on charging my bank for these individual amounts in $10 increments. Which has resulted in my nwcc account now being $803 overdrafted. This goes against paypals user agreement policy in the automatic top up section. Once I brought it to their attention, PayPal fixed the issues on their end an even provided me with an email to send to my credit union explaining the technical issues and error on their end, and a their external request to reverse the insufficient funds fees and transactions. Especially since they didn't go through anyway they were just attempts. So here's the part that I really don't get and makes it feel really personal and illegal, my credit union reversed five of the fees but will not do the remaining 12 that are from the same single transaction. Instead they are requiring that PayPal pays for it even though the transaction did not go through. The credit union will not provide me with a statement to provide to PayPal requesting that they pay for the wrongful remaining insufficient funds the charges, they will not provide me with an explanation as to why they only reverse five of the insufficient funds fees, and they are closing out my account and sending me to collections. I personally feel that by them reversing five of them is them acknowledging and admitting that it was an error. And that they're ignoring the rest of them is a personal attack on me in an attempt to just get rid of me because I do not make them any interest. I'm more than willing to provide all documentation to prove what I'm saying from both my PayPal account and my Northwest community credit Union account.

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