NOVA® Home Loans - Gilbert Forum E Williams Field Rd, Gilbert, Arizona

NOVA® Home Loans - Gilbert Forum Reviews

4.9 stars based on 145 reviews

Featured Comments:

• B

  Brenda Barnes

  5.0

  Very professional and extremely informative about all details of the transaction!

• L

  Laura Dolce

  5.0

  You MUST reach out to Tyler Breskin for your Home Loan needs! I will use no one else! He's simply the best at what he does!!! Responsive, understands the industry and knows exactly how to get you into your new dream home! That's EXACTLY what he did for me! THANK YOU SO MUCH, Tyler!

• V

  Victoria Crupe

  2.0

  Tyler was amazing when I first started working with him and my client. It was made clear from the very beginning that I am a new agent and this would be my first client transaction. Tyler and I agreed that communication was high priority and at first it was. There were a few times that it was hard to get an answer or update but I am aware that I was not his only file so I was okay with it. I know Tyler is very busy. However, this all turned on it's head when about 3, maybe 4, weeks prior to close the communication slowed and then stopped altogether. It was understood that Tyler had become very ill, and that is terrible and understandable. I gave a few days and tried to give space for his healing. However, there were questions that needed answers and we were unable to get them. We asked about insurance quotes which he said he'd send and never did. The week before closing we were asking both Tyler and his team for closing docs so that my partner and I could walk my client through them, as well as allow my partner to show me how this process works. We BEGGED for 4 days only to receive the most minimal answers if we received an answer at all. It wasn't until my client called me almost in tears telling me she was being asked for information she had submitted to Tyler 3 times already that we realised something was terribly wrong. My client even asked if Tyler had been fired at this point. My partner and I had to reach out to the higher ups in Nova to get any type of response. We were given a new Loan Officer to take charge and be our point of contact. He was amazing. He cleaned up many messes with my client. In the end, this all could have been avoided with a simple email stating that Tyler had to take a step back, let us know who was handling things, and give all of us the name and info of the Loan Officer he wanted us to turn to for answers and guidance. His lack of communication in the end made a huge mess and frustrated my client and left me not wanting to work with Tyler again. As of the writing of this review, I still have not received ANY communication from Tyler, despite his statements to the Loan Officer who took over for him, my partner, and my managing broker that he would reach out to me. There has been NO remorse or apology for how this transaction was mishandled. It's a hard pill to swallow given how adamant Tyler was that he really wanted to get this transaction closed for me as it was my first ever transaction. Disappointed does not even cover what or how I feel about working with Tyler.

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