NuMark Credit Union E Lincoln Hwy, New Lenox, Illinois

NuMark Credit Union Reviews

3.5 stars based on 13 reviews

Featured Comments:

• J

  Jesse Mauer

  5.0

  I made a very large deposit to Numark and made it very clear to them that I needed my funds immediately, for there is usually a 10 day hold on all large check deposits. Obviously not a normal situation, if I didn’t have the funds immediately, I would lose out on a piece of equipment for my business. They went way out of their way to verify that the funds I deposited were legitimate in order to release the fund’s deposited the same day. This would not happen with an ordinary bank. I am transitioning all of my savings, personal, and business funds to Numark because they genuinely understood my situation and did everything in their power to make my requests happen. Top knotch service at the New lenox branch. Highly recommend.

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  Response from the owner

  Thank you for your kind review! We are happy that we could provide you with exceptional service. Please let us know if there is anything else we can do to assist you. Thank you for being a part of our NuMark Credit Union family.

• A

  A A

  1.0

  So the response form Numak was to contact them directly but they didn't leave the information for contact them. The worst experience! I went to Numark to refinance my auto loan. I spoke with someone and gave them all my personal information to start the process. We agreed on the term of the loan and the rate. She said that someone would be getting back to me. A few days later I received an email needing more information. I gave them the needed information and I didn't hear back from them. I send a reply email and still called and left messages no call back send another email. Than someone called me back. We set up a date to sign the agreement and when I went to meet this person she was off . She never told me so someone else tried to help. When I was ready to sign THE TERMS CHANGED. This has been the worst process I have ever had with a financial institution.

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  Response from the owner

  Thank you for leaving feedback. Member satisfaction is incredibly important to us and we’d love an opportunity to make things right. We would be happy to discuss things with you further. Please direct message us your information to see what we can do to improve your experience.

• g

  grace sasek

  1.0

  i do NOT recommend this bank at all . compared to other banks , numark gives off an under developed vibe and the technology sucks . the app is super confusing and out dated , you can’t instant transfer money from bank to bank and on top of it the ATM doesn’t accept cash ….. i had my car insurance bill to pay and didn’t have the money in my account yet , i sometimes get paid cash so i would then have to deposit the money myself . I received my paycheck saturday night . but , Numark closes at 6 and like i said the atm doesn’t take cash . but with it being a holiday this monday i can’t deposit the money until TUESDAY !!! The car bill was due sunday after noon , now i’m at risk of my insurance cancelling me and my account t drawing negative all because numark is not flexible or updated at all . like i said i would not reccomend to anyone there are plenty of better banks out there . plus the staff is slow , and not very friendly . especially this one lady that works behind the counter , she never ever wears the face mask correctly it’s always hanging off her chin and she coughs constantly. i can’t believe what a mess this place is

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  Response from the owner

  Thank you, Grace for reaching out to us. All of us at NuMark strive to provide the very best member experience. We apologize your recent experience fell short. The New Lenox branch manager will reach out to you to discuss your unique situation further. Unfortunately, many financial institutions have transitioned away from deposit taking ATMs. However, our members do have access to America’s largest surcharge-free ATM network and you can locate the nearest deposit-taking ATMs by visiting www.numarkcu.org/branch-locations-atms/. Weekends and federal holidays can be tricky when depositing funds. Depositing cash at an ATM can actually delay the availability of your funds further, so we highly recommend depositing at a NuMark location or at one of our over 5,600 shared branching locations. You can find the nearest shared branching location by visiting www.numarkcu.org/branch-locations-atms/ too!

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