Numerica Credit Union - Kennewick Branch W Kennewick Ave, Kennewick, Washington

Numerica Credit Union - Kennewick Branch Reviews

3.6 stars based on 11 reviews

Featured Comments:

• A

  Alice Mackey

  5.0

  Never had any issues with the staff. Always very friendly and can help with whatever questions I have.

• T

  Tori Garza

  1.0

  DO NOT BANK WITH THIS BANK!!! We have had accounts get hacked 2 times! This has never happened to us with any other bank. They are not helping us with the fraud investigation. We will be closing all of our accounts. USER BEWARE!!!

• C

  Chimney Guy

  1.0

  Let me count the ways… just today alone Numerica dropped the ball big time. I spent hours on the phone yesterday going over what’s needs to happen with an ach deposit… it was all gone over in detail to ensure I wouldn’t be left hanging when it came time to purchase materials for a contract job that was planned already… guess what… yup… in less than 16 hours they literally dropped the ball flat out slammed the ball… they sent BACK the ach deposit because they were too busy to READ THE NOTES ATTACHED ALL OVER IT…. Yep and called them on it. What do they do? They tell me to fill out a loan application…. Really?? So I get half way through then they tell me I can’t cause it’s a business account…. Then they transfer me to 3 more people… nobody fixes anything… barely an apology and here I am standing in the cold with 1400 dollars in materials that I need to pick up and now can’t.. three guys ask looking at me like what The hell…. The most insulting part… was some assistant manager who had no clue about anything doesn’t understand anything getting an attitude… this what you call professional banking… this how you treat a long standing customer… I have THOUSANDS of dollars go through this bank every day and or month… but if this is how I’m left then I’ll not do business with them anymore….. I’ll give it one hour and see if there’s ONE actual professional that calls and tries to help but if there’s not… I’ll go to another bank as well as network my treatment from them….to the community …..using my own business to do it…. I’ll update in an hour and post weather or not one professional actually exists or not at Numerica… stay tuned

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  Response from the owner

  Hello, thank you for reaching out. We're so sorry to hear you didn't have a great experience with us. It sounds like one of our team members called you to help resolve these issues. We appreciate you as a member!

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