Numerica Credit Union - Sullivan Branch N Sullivan Rd, Valley, Washington

Numerica Credit Union - Sullivan Branch Reviews

3.3 stars based on 38 reviews

Featured Comments:

• V

  Virginia N

  5.0

  I was making a deposit into my account. Zach helped me he was so friendly, kind, and very informative. I don’t think I have ever had a teller let me know other options they had for my certain account. He wasn’t trying to sell me he did it in a very caring and helpful way. I always get great service here but I was blown away by his service definitely the best teller I have ever had at a Numerica branch. Thank you

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  Response from the owner

  Thanks for the kind words, Virginia! We think our team is pretty special, too. We appreciate you as our member!

• L

  Lamour Solutions

  5.0

  Not too crazy busy on a Saturday and really nice people attending the customers. Smiles and laughter all around and I can hear the bank tellers going out of their way to be extra accommodating where possible. I love banking here and I love that they're open on Saturday's. They have several locations and their staff is always friendly and kind. Always a great experience and never have to wait too long to do my banking be it business or personal.

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  Response from the owner

  Thank you for the review, Lamour! We think our team is pretty special too. We appreciate you as our member!

• T

  Thomas Helton

  1.0

  The worst financial institution i have EVER dealt with! Particularly the Sullivan branch. I deal with 3 other financial institutions every month. I can be garnered tht ill wait in line every time , no matter what time ir day I visit the Sullivan branch. Now its bad enough that I am charged a $10 service fee to pay my loan over the phone. When I questioned this practice I was told they were going to raise to $15. Great customer service response! So I would be moving my loan to another financial institution, they couldn't have cared less! I will be letting my 2000 customers know, everyday to go elsewhete! I

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  Response from the owner

  Hi Thomas, we understand that making payments should be quick and easy – so we’re sorry to hear you’ve been having trouble with this. One of our team members has left you a voicemail with her direct line to go over free payment options. Thank you for giving us the opportunity to make it right.

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