NVR Mortgage Patuxent Woods Dr, Columbia, Maryland

NVR Mortgage Reviews

3.9 stars based on 14 reviews

Featured Comments:

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  crob rob

  4.0

  I am a person who values honesty, integrity and communication. We started with Malcolm and he was very honest, understanding and knowledgeable. He was patient when we called him to answer any question no matter what it was. Malcom was up front and informed us every step of the way. We met Natasha near the end of the process, she was knowledgeable and demonstrated excellent communication. Natasha made us feel comfortable in which made a very stressful and tense process achievable and stress free .

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  Sandra Escoto

  1.0

  Please note, my review is based solely on my recent personal experience purchasing a home using NVR as my mortgage lending company. In my family's case, NVR was not the lender we thought it would be. When we first met with our Sales Rep., he told us "Once you get your loan pre-approved by our lender, sit back and enjoy the ride!" He just forgot to mention, it was a spiral downhill ride going to hell. Our experience with NVR was the worst. From the start, we noticed they were not organized as they kept asking for the same documentation to be sent to them at different times of the process. They have trust issues, an example being requesting documentation from my employer verifying if I was an employee at my organization, which was fully disclosed to them and then a week prior to settlement, calling my employer once more to verify if I was still employed. Not to mention, the person who called my employer was not polite over the phone (this was the message I received from the employee answering NVR questions regarding my employment). That is just one simple example, but we encounter several other similar instances. Getting to settlement was a complete nightmare and emotionally draining. We expected settlement to occur in the month of April, then it got pushed to the 2nd week of May. Finally it was move to the 3rd of May, but it was made possible after an emotionally emailed sent to everyone involved in our case. As first time homebuyers, we did not expect our first home purchase to be this chaotic and full of drama. As a suggestion for anyone who is a first time home buyer and has a family member that is self-employed, attempt to use an outside lender, do NOT use NVR. If you decide to use them, please be aware that you will need to brace yourself with lots of patience and have a lot of time on your hands to handle the amount of stress they put on the customer.

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  Tracey Chapman

  5.0

  This is my second time using NVR, and I could not be happier! Michaelynn Bacon (who worked with me on both) and Johanna Castro were phenomenal to work with. They were always in contact with me and went above and beyond to make it a smooth process and they truly looked out for my best interest. It is so nice to be treated like a real person and not just a number or sale. I highly recommend NVR and these two specifically!!

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