Nyle Maxwell GMC I Round Rock, Texas

Nyle Maxwell GMC Reviews

4.7 stars based on 999 reviews

Featured Comments:

• C

  Crystal ROMAN

  5.0

  Martin and Cameron were Friendly, professional and helpful

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  Response from the owner

  Thanks a million, from the Nyle Maxwell GMC Team!

• A

  Alfredo E. Cardenas

  1.0

  On May 24, we took our 2014 GMC Terrain for service work at Maxwell GMC. Unfortunately, the AC in the car was not working correctly. As a result, Maxwell charged us $619.41 for the supposed repair. Soon after, we noticed that the repairs had not had the intended effect. The problem we had taken the car in to have repaired was still present. However, we were out of state and could not take the vehicle in until we returned. On July 13, we took the GMC in with the same problem, and after diagnosis, the Service Rep informed me that the repairs would cost $2,211.20 and that this was a new problem, and thus Maxwell would not give me credit for the previous $619.41. I informed the service rep that we could not afford the new amount and felt Maxwell should reimburse us for the $619.41. Frankly, as retirees living on a strict budget, we cannot afford this large of an expense. At the very least, should we decide to make the required repairs, we should receive a credit for the first service that did not have the intended result but the Sales Rep disagreed and said we would have to pay a $180 diagnoses fee if we decided not to do the work. I convinced him this fee was not viable, and he reluctantly waived it. After we left Maxwell, we realized that the problem was worse than when we took it in. When we took the car in, the AC was not working correctly, but we were at least getting some cool air. When we left, the AC was not working at all; we instead were greeted with hot air. We are out $619.41, not to mention four days without using the car, and now have a car without AC. Through this email, we request that the $619.41 be reimbursed and the vehicle be restored to at least the state it was when we took it in. We believe this is an unfair resolution of the problem and is not, or should not be, the way Maxwell conducts its business. Please advise us what Maxwell is prepared to do to rectify this matter.

• X

  Xtreme Roofing, llc

  5.0

  I had a really great experience at Nyle Maxwell GMC. Being a business owner mean not having enough time in a days worth. They made it simple and convenient. They had my truck clean and filled up by the time I got there. Made it in and out in an hour. 👏 👏 A special thanks to the finance department for working hard on getting me a great interest rate.

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  Response from the owner

  We couldn't be happier hearing about your excellent experience with our team at Nyle Maxwell GMC! Thank you for your business, and have a wonderful day.

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