O Bee Credit Union Cooper Point Rd, Olympia, Washington

O Bee Credit Union Reviews

4.1 stars based on 5 reviews

Featured Comments:

• R

  Renee Ruiz

  5.0

  Very friendly. Always a good experience!

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  Response from the owner

  Thanks for your kind words, Renee!

• E

  Erik Smith

  1.0

  Seems like a really friendly place, unless you're not an O Bee CU customer. No walk up ATM outside, no ATMs inside, and unless you know your account number at your CU they can't help you. I ended up standing at the drive thru ATM (their only ATM) hoping that the customers waiting in their cars wouldn't run me over. They also charge a fee for members of other credit unions to use their ATMs.

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  Response from the owner

  Hi Erik -- We apologize for the inconvenience when you visited us. The Shared Branching network has specific procedures and guidelines we must follow. While O Bee is part of the Shared Branching network, not all credit unions are. If your credit union is not part of the network, unfortunately you’ll be dinged with a fee. As far as the account number is concerned, to secure and safeguard your account we ask that any non-member using our CU provide their account number. This is an important measure that we strictly adhere to. We can’t make the transaction without it. Finally, the ATM is intended for walk-up and drive-up, but we understand that walk-up may be uncomfortable at times, especially when cars outnumber people. Thanks again for the feedback. We’re really sorry you didn’t have a pleasant experience with us. We hope your next visit will be easier. If you have any further questions our contact center can be easily reached from our website www.obee.com.

• M

  Mike Oberst

  1.0

  I try to put $11,000 in my wife’s checking in the drive thru. You guys tell me you can’t take that much $$$ in the drive thru. I went thru the drive thru because I have asthma and can’t wear a mask. You tell me to come inside then tell me I have to wear a mask. Screw you guys! Today 5 days later I go to put $14,000 in my wife’s checking in Tumwater and you tell me I can’t be inside without a mask and you can take my $14,000 in the drive thru. Your policies are inconsistent from one location to another. I expect someone to reach out to me as I deposit tens of thousands of dollars in this account around 30 times a year. I have never had to wear a mask until this last 2 visits and the governor lifted the mandate next month. I have a dr note stating that I have asthma and don’t have to wear a mask- if this was really about health you would honor it - I will not put my health at risk for a mask that doesn’t work. If it was an N95 mask I could at least understand that as they actually work. If I don’t get a call I will come in next week to speak with the manager. Mike

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  Response from the owner

  Hi Mike, first and foremost we would like to apologize for the confusing and inconsistent instructions you received. Branch managers typically handle situations case-by-case, and we do our best to be consistent especially when it comes to our practices and procedures for covid safety. We are aware of the upcoming change to the Washington State mask mandate happening March 21st and until then we will try to accommodate members with health concerns. We will have a manager give you a call to discuss this situation and to rectify the issue. Thank you for your patience and we hope to continue serving you in the future.

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