OakStar Bank E 20th St, Joplin, Missouri

OakStar Bank Reviews

5.0 stars based on 8 reviews

Featured Comments:

• e

  elisha Stuksbary

  5.0

  Jennifer was patient and took great care of us!! Love the service here!!!

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  Response from the owner

  We're happy to hear you've had a great experience! Thank you for the 5-star review!

• C

  Crystial Y

  1.0

  Awful experience. I suggest a banking app that does early direct deposit or Arvest, at least their not passive aggressive about ripping you off from your own money. (I did try to talk to someone three different (once with customer service) times to get my issue fixed but no one seemed to care until I posted this review.) My story, While my second direct deposit was in limbo withing your accounts, I had a payment hit two days earlier then I originally had thought would. After the next day I noticed a $60 overdraft charge so I immediately call customer service to see if they had my deposit first. The agent confirmed that it was there by informing me the total amount before my actual work did. I asked them if they could wave the fee since they have my money & it's not my first deposit from my work. The agent reached out to the bank and informed me that they would give me a call about the decision. The next day after my deposit hits, I close the account because no one reached out to me about the issue & no refund in my account. While I was there closing the account, no one asked me why I was leaving or what the issue was. But the lady definitely felt the need to announce my history outloud to make sure everything is taken care of before closing the account. This made me feel uncomfortable! It felt as if there was a personal vendetta from the people/person I went to school with. I called back that night to clarify things but the excuse I was given was " we don't know if the work place will take their money back".. my employer is a large corporation..

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  Response from the owner

  Hi Crystial, we are so sorry that you have had less than a 5-star experience with us. We love to have a conversation with you and make it right. If you can please reach out to us at 417.447.0535, one of our team members would be more than happy to talk with you.

• A

  Alex R

  5.0

  Staff is very friendly, definitely the best customer service I've received in Joplin!

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  Response from the owner

  Thank you for the review, Alex! We're glad you've had a great experience!

More reviews (5)