OCCU | Oregon Community Credit Union River Rd, Keizer, Oregon

OCCU | Oregon Community Credit Union Reviews

4.2 stars based on 6 reviews

Featured Comments:

• K

  Kallen Deeney

  5.0

  Went into the branch looking for help in consolidating my finances and improving my financial position. I worked with Arlene and she found several ways to help simplify my finances and save money! I couldn't be happier with the service and advice that I received from everyone else there as well. I would encourage anyone who is looking help with their fin ances to pay a visit to the Keizer OCCU.

• J

  Jenn Aarness

  1.0

  This is the WORST financial institution I have EVER experienced! AVOID AT ALL COSTS. 1. Immediately after my first payment of $1,000 to my credit card (about a year ago), they lowered my limit by $700 without any warning or communication, essentially eating up $700 of my $1,000 and giving me a credit of $300 for a payment of $1,000. Since then, I have prioritized paying off their credit card last. I purposely haven’t cared to make any substantial payments since then because I can’t plan my finances if they’re going to randomly lower my limit after I make a payment. No other financial institution has ever done that to me. I’m finally to the point where I just want to pay them off and be done with them because I’m so sick of this toxic entity. 2. They hold your payment to your credit card for up to a week, meaning you have to make a credit card payment about a week early if you need to use it. You cannot submit a payment and expect to use those same funds for about a week. Every other bank I’ve used, the funds are available immediately after making a payment to your account. Not this one - plan ahead a week in advance!!! I have automatic payments trying to come out and being declined even though I made a $1,000 payment to my credit card 6 days ago, my “available balance” is well under. 3. Their app is ridiculous and the bank account and credit card account are not connected. You need separate logins, meaning you have to sign in twice to access your credit card accounts. They make you use duo authentication for each login, making it take way too long to even see your account balance, history, or make a payment. Not to mention, different login information for both accounts. 4. After changing my address, the customer service representative informed me that they are sending everyone new cards for company wide changes. I told him I’m away from my home for a few months on business and asked he send my card to an address that is not my home address, to which he refused, meaning I won’t be able to use my new card until I get back home! They have you jump through hoops to confirm your identity, yet refused to accept my request. 5. The account data lags for days, meaning it is not accurate. Unlike other banking apps that tell you your account balance accurately when you sign in, this one is ALWAYS wrong if you use it every few days. BEWARE. I was roped into having a credit card with them because they made a good offer to me while I was preparing for a move. I will never bank with them again. I have account with 4 banks and this is the worst I have ever experienced in my life. Always horrible customer service too! AVOID AT ALL COSTS. Bank with Chase instead. I’ve never had any issues with Chase and I’ve been banking with them for half a decade. AVOID AVOID AVOID. Edit: After two phone calls, I spoke with Josh about the issue of my card declining my automatic payments after making a payment days ago and he was able to take the hold off of my payment. He also allowed me to have my new card mailed to the address of my choosing.

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  Response from the owner

  Hey Jenn, Thank you for providing the feedback on your experience. We're truly sorry that you have had so many challenges with your OCCU credit card, and we want to see how we can help. We've been listening to our credit card members, and they brought up several opportunities for us to improve the credit card management process. We're happy to share that due to that member feedback we're in the process of improving how our members will manage their credit cards. Our team will be reaching out to you to see how we can best support you through this transition and hopefully we can find some solutions to provide you with an improved credit card experience. We value our members and we're always looking to find ways to improve our members experience across all platforms and products. Your feedback helps us find new opportunities. Your friends at OCCU

• L

  Lorenzo Villasana

  5.0

  Arlene has provided such great service. We look forward to referring friends and family to the Keizer branch to experience the same great level of service from Arlene.

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