OceanFirst Bank NJ Mercerville, New Jersey

OceanFirst Bank Reviews

4.1 stars based on 20 reviews

Featured Comments:

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  Nelly Eminem

  5.0

  Long time customer and always received great customer service from Jackie. She always going the extra mile. The new manager Sherry seems very friendly, helpful and knowledgeable. I haven't really had experience with the other staff but if you ask for these two pretty sure you will have a great experience.

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  Response from the owner

  Nelly Eminem, We are so happy to hear you had such a great experience! We work hard to exceed your expectations, and we appreciate your taking the time to share your opinions with us. We look forward to seeing you again soon.

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  Renee Crowle

  1.0

  At one time this bank was a good bank. My ex husband changed his home address with the banks months ago. Went in on 4 different occasions and today was the last. The first time, gave new license, bank scanned it, but can't seem to get it in the computer. Checks ordered, 3 times. First time, no checks, 2nd time, wrong address and today went back and spoke to someone again. Customer service sucks, except Jackie. If the bank can't get it right this time. Closing accnt and Bank and Insurance will be called.

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  Response from the owner

  Thank you so much for sharing your experience with us, Renee Crowle. We are grateful for any feedback, positive or negative, and we are sorry that your experience fell short of your expectations. Thank you for giving us a chance to make things right, and we look forward to seeing you again soon.

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  Carmen Nazario

  5.0

  I been a customer at this branch for a very long time and they treat me like family. Jackie,Ida, James and Radine are always so helpful.

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  Response from the owner

  Thank you for sharing your experience Carmen. The Hamilton Branch team values your feedback and your continued business. We are lucky to have customers like you and hope to see you again soon.

More reviews (17)