Oceanside Mortgage Company Main St, Toms River, New Jersey

Oceanside Mortgage Company Reviews

4.8 stars based on 442 reviews

Featured Comments:

• C

  Chloe May

  5.0

  This company is fantastic! They were so helpful and informative in the purchase of my first home. Affordable, reasonable, caring employees. Thank you so much Laurie and Oceanside.

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  Response from the owner

  Congratulations on your first home! Thank you so much for your business. Don't hesitate to reach out if you need anything in the future.

• V

  Veronica Kinsel

  1.0

  Servicing was fine until my home burned down and I got stuck with the loss draft department aka property claims. If it wasn't enough my home burned down, I have been attempting to use the funds from my insurance to pay off my existing loan with Oceanside so I may purchase a new home. THEY REFUSE TO PAY OFF MY MORTGAGE WITH THE FUNDS! Every time I call I am met with poor customer service, ignorance, and nothing gets accomplished. At this point, I call in multiple times a day and speak to any and all persons I can in hopes that maybe one day I will reach someone who can help. I sent the funds to pay off my mortgage June 1st, they received June 2nd. It is now July 1st, I am told I have a new payment coming due even though they have money to cover ALL of my mortgage in escrow. I have sent in an email to their complaint department without any acknowledgement. I sent in a demand letter June 24th which they have yet to acknowledge outside of reviewing and validating it in their system. OCEANSIDE HAS BEEN AWFUL AND I FEEL VICTIMIZED BY THEIR POOR PRACTICE. I am at the point of possibly setting up a meeting with an attorney to seek legal remedies due to their intentional negligence! I was supposed to close on a house June 30th. That did not happen. I can go on and on because of how frustrated I have become. This company doesn't care and I am pretty sure their holding of my funds while accruing interest on my loan is illegal for this length of time. Be cautious!!!!!!!!!!!!!!!!!!!!!! To the reply sent by Oceanside, July 4th holiday weekend is not an excuse. You have had my money and letter of intent since June 2nd. This is now a month later with NO RESOLUTION.

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  Response from the owner

  Hi Veronica, We received your email midday today and have been working on a solution. We apologize for not responding more quickly b with 4th of July holiday weekend some of our vendor partners needed to correct this issue are not currently in their offices. We will continue to attempt to resolve this today and will contact you directly with any updates. Thank You For Your Business.

• J

  Jessica Lamme

  1.0

  ****dealing with an insurance claim**** I had not had any problems with Oceanside until I had some mold/water damage in my home. Working with the loss draft department has been one of the worst experiences of my life. I have spent HOURSSS on the phone with them and gotten nowhere. Every. Single. Time I have called, the each person tells me the complete opposite of what the previous person told me. I've talked to supervisors, and the two I've talked to told me completely different information just a couple of days apart. The contractor who is trying to get paid to fix my house talked to two different people within 30 minutes of each other and was told opposite information. Because of that, the contractor wants it in writing that he will be paid for this job, and they cannot do that because their forms are already written out? And they do not communicate via email. So they can't tell me or the contractor in written form that they will be paid. It has been the most difficult company to work with in my life. The second I get a chance to refinance, I absolutely will and will make sure everybody I know knows not to use them in the future. The contractor has already asked the name of the company to make sure he doesn't use them.

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  Response from the owner

  Hi Jessica, We are really sorry about your home and that you feel there was some difficulty communicating. Please reach out to our Customer Service Team at [email protected] and we will do our best to get the information you need. We would love to hear about your experience to learn how we can do better for our customers in the future.

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