OECU - Oklahoma Educators Credit Union Riverwalk Dr, Moore, Oklahoma

OECU - Oklahoma Educators Credit Union Reviews

4.0 stars based on 12 reviews

Featured Comments:

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  Steve Ferguson

  5.0

  The Moore branch is a friendly place to do your banking business. The atmosphere is awesome and all the staff is willing to help you with your banking. Anytime a banking problem comes up, is always answered by the competent and helpful staff. It's a great place for all your banking needs.

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  Isaiah Vasquez

  1.0

  New customer, but unfortunately highly disappointed! OECU does not care about the customer and doesn't own up to its mistakes. I refinanced my car loan and submitted all required documentation. Somehow the payoff check was lost (sent to the WRONG address) and it took nearly two months for the new check to be paid to the previous lender.. what about the previous agreed upon contract? OECU disregarded this and tackled additional fees and costs to a new contract. They also advertised 60 days to "skip payments" but this was also a lie, as my first payment is due in two weeks. Poor customer service, I had to personally follow up multiple times to resolve, if not my initial loan might have reached default and this would be a court civil matter.. so thanks OECU for finally "fixing" this issue without having to go to court.

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  Response from the owner

  Mr. Vasquez, We are sorry to hear about your experience with our Moore branch. We were first made aware of your situation on June 14th and immediately began working to resolve the issue with the original creditor. We apologize that the payoff was sent to the wrong address for processing, although it was sent to the address provided from their official website. OECU does offer a variety of loan promotions, although none require payment within 2 weeks after initial funding. OECU strives to provide excellent member service with every point of contact. We appreciate your feedback and continually evaluate our services for improvement. If you have any additional feedback you’d like to share, please reach out to us at [email protected] or give us a call at (405) 722-2234.

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  Robert Pettit

  1.0

  This credit union and this branch especially, have become terrible at customer service within the past year. They have all but gotten rid of human interaction and their managers are lazy. Once I get my next check from work I am going to find a new place to do business. I placed my paycheck in the machine like normal and a hold was placed on it. I went inside to see why. The manager said everyone was in a meeting and nothing could be done for a couple of hours. I left and called the 800 and was able to get it released within 10 minutes. Just don't be lazy.

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  Response from the owner

  We’re sorry to hear about your experience at our branch. OECU strives to provide great service to all our members regardless whether it’s in person or through our interactive teller machines (ITMs). OECU is continually evaluating our services for improvement and streamlining technology to better serve our members 24/7/365. Another option for deposits, which is commonly overlooked, is our mobile deposit feature. You can deposit a check with the click of your camera through our mobile banking app without ever leaving your home. If you would like to learn more, please email us at [email protected] or give a call at (405) 722-2234.

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