Office of Financial Aid Collins, Colorado

Office of Financial Aid Reviews

1.4 stars based on 9 reviews

Featured Comments:

• S

  Sojourner Travelers

  4.0

  I can understand the frustrations of other reviewers. There is a long hold time and there is the additional issue of parents calling in for their children who are 18 or older. I have no clue if they are short handed or not, but it seems more staff would help. Permissions need to be given by your student. I found them making every effort to work things out and help me and was very pleased with my service except for the 39 min hold.

• A

  Aujaunté Cordova

  1.0

  The department of financial aid at CSU continues to disappoint me every school year. Either I don’t get a timely response to my email I don’t receive a response whatsoever. I’ve sent emails on emails trying to receive help for Financial aid requirements. Always expect to be on hold and definitely don’t expect somebody to answer that phone. I would call several times in a row and that adds up considering only be on hold for 45 minutes and then have to call again. I promise it will surprise you when someone answers the phone. I feel that in order to get help you have to go directly to the office but it’s summertime and I do not live in Fort Collins so that’s not an option.

• C

  Charlotte Hartman

  1.0

  My mother and I had a meeting scheduled with an advisor who was very rude and left us even more confused than before. Later in the year, I had a couple of urgent financial aid questions that I emailed several times via the form on their website which never got a response; even after the five business day window. UPDATE* I finally recieved a response about eight weeks after my initial email and several follow up emails and phone calls. Because of the department's lack of timeliness in response I missed the window to cancel a loan that I ended up not needing after all which now puts me out ten thousand dollars. Had financial aid emailed me back in the five-seven business day window, I wouldn't have this problem. After emailing them again, they said they'd make an exception and let me cancel my loan but when I sent them the required forms they said I was outside the fourteen day window. CSU financial aid has been a NIGHTMARE to work with. Responses take forever and advisors are rude. I am now out then thousand dollars because they didn't do their job like they were supposed to.

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