Old Missouri Bank W Sunshine St, Springfield, Missouri

Old Missouri Bank Reviews

3.9 stars based on 6 reviews

Featured Comments:

• K

  Karen Bailey

  5.0

  The staff was extremely friendly and helpful.

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  Response from the owner

  Hi Karen, We are very pleased to hear your experience has been a positive one and we appreciate your business!

• f

  fastasacat

  1.0

  I have worked in customer service for nearly 30 years, and therefore have some standards of personal expectation from an institution: this bank has failed me in every way possible. In a matter of four months, my money was deposited into the wrong account- someone else's account altogether! This happened not once, but FOUR TIMES. On one occasion they accidentally deposited ELEVEN THOUSAND DOLLARS, which belonged to SOMEONE ELSE, in my account. After the third error, I repeatedly asked to speak to a manager about the issue. Not a single manager bothered to spend five minutes of their time to give me a return phone call. They simply ignored me. At one point they did send a thank you card for returning their eleven thousand dollars, but that was only after the FIFTH time (over a period of a week) I had asked, quite calmly and in a friendly manner, to speak with a manager. I truly believe they only sent me the card just to shut me up. They tell you to your face that they care about their customers, but they certainly don't back up that philosophy with their actions. I will say that some of the tellers seem to have more of a sense of empathy and good customer service than the managers do. One teller in particular, named Peyton (National branch) did a very good job in taking my call and promptly getting my money back in my account. She was the only one who took the time to call me back. She was also the only one who seemed to care about my predicament at all. Well done, Peyton. You are the only credit to a very poorly run bank.

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  Response from the owner

  We are very sorry to hear that we did not meet your expectations and would love to discuss your experience further. Please feel free to reach out to us at your convenience so we can try to make this right. Thank you.

• K

  Kerrigan White

  5.0

  I have to brag on Old Missouri Bank. I switched banks a couple months ago and they made the transition so easy. Everyone was so kind AND when I called with questions I got a local representative without hassling with an automated system. I would like to send a huge shout out to Chad who was so helpful in explaining the different account options. He is quick, efficient and very kind! Thank you thank you!!

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  Response from the owner

  Kerrigan, Thank you so much for your kind words. We value your feedback and look forward to serving you for years to come!

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