Old National Bank Monroe Ave, Grand Rapids, Michigan

Old National Bank Reviews

5.0 stars based on 10 reviews

Featured Comments:

• Y

  Y P

  5.0

  I would like to extend my gratitude to Mr. Ace Marasigan, Retail Center Manger at GR downtown branch, who lent an excellent hand in taking care of my mortgage account's amortization process. From beginning of the process until its wrap-up, Ace ran extra miles to accommodate my busy schedules and make sure that I am updated with all progress. His professionalism, efficiency and respect for clients is greatly appreciated! I highly recommend Ace's effective and efficient services as well as his level of professional knowledge.

  ---

  Response from the owner

  Thank you for sharing. We're so glad to hear it and will be sure to share it with our GR team.

• n

  negative creep

  5.0

  I'm in town from Philly and I needed to exchange a $100 bill for two $50 bills as late high school / college graduation gifts. I tried PNC Bank first, but they were unable to assist me because "I'm not their customer." The teller directed me to Old National Bank, which was just a few doors down. When I walked in I was immediately greeted by Ryan, who was happy to help me with my request ... even though I'm not a customer! I was so impressed with Ryan's friendliness, genuine warmth, and eagerness to assist an out-of-towner. Now THAT'S how customer service should be. Thank you, Ryan, and thank you Old National Bank!

• j

  jeff martin

  5.0

  The downtown Grand Rapids team has provided me with exceptional service. They greet me by name when I visit them and respond quickly to my phone calls and emails which enables me to better utilize ONB’s on line banking service (which I use a lot). I feel like it's my “local” bank.

More reviews (7)