Omaha Federal Credit Union S 82nd Ave, Omaha, Nebraska

Omaha Federal Credit Union Reviews

3.4 stars based on 7 reviews

Featured Comments:

• D

  Dona Ladd

  5.0

  I have had Omaha Federal Credit Union for at least 6 or 7 years now. I couldn't be happier with the staff, customer service, helping with banking questions or issues, they are only 1 step away when you need them. They put their trust in me when I started there, and now I know for certain, I can put my trust in them! EXTREMELY HAPPY CUSTOMER!

• M

  Melissa Murphy

  2.0

  Could be more personable. Ask if there's a name for "party made out to" for $ orders.l There's no record of to whom that money was paid. Your customer service requires a lot of work. Be personable. Every body wants and needs kindness and respect. Be the bank that actually cares. Don't leave your customers on hold and close while they wait... for over half an hour. No dread. *** Walk in "just ok"; leave feeling life's goodness."

  ---

  Response from the owner

  Hello Melissa! Thank you for your feedback and bringing this to our attention. We are incredibly sorry to hear that your recent experience at OFCU was not up to your expectations. We certainly want to reflect our best service each and every day, and we appreciate hearing from you so that we have an opportunity to correct any issues. Our Teller Supervisor is aware of your feedback and will be calling you to discuss and to determine next steps. If there is anything we can do in the meantime to make the OFCU experience better for you, we'd like to have the opportunity to do just that. Thank you for your continued business and wishing you and your family a fantastic summer!

• S

  Sam Kratochvil

  1.0

  I been banking here for almost 3 years now and it was the worst choice I could have made. The employees are terribly rude to me when I call in and when I come into the location I am ignored. I am going to start looking for a new place to bank.

  ---

  Response from the owner

  Hello Sam! Thank you for your feedback. We are incredibly sorry to hear that your recent experience at OFCU was not up to your expectations. We certainly want to reflect our best service each and every day, and we appreciate hearing from you so that we can correct any issues. Our Teller Supervisor is aware of your feedback and will be calling you to discuss and to determine next steps. If there is anything we can do in the meantime to make the OFCU experience better for you, we'd like to have the opportunity to do just that. Thank you for your business and wishing you a fantastic 2021!

More reviews (4)