One Nevada Credit Union E Serene Ave, Las Vegas, Nevada

One Nevada Credit Union Reviews

3.3 stars based on 23 reviews

Featured Comments:

• c

  charles cathcart

  5.0

  I just opened a new account at this branch with "Mac", and he gave me the best possible customer service that I have ever received from any financial institution. He went above, and beyond. People that provide this level of guest service deserve some type of recognition! I am looking forward to future dealings with this credit union because of his warm welcome. Thank you!!!!!

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  Response from the owner

  Thank you for the wonderful review. We appreciate your membership!

• R

  Ryan Sheer

  1.0

  I have to agree with the previous comments on checking credit for loans. Called and spoke to a representative, was told I would be approved. Put in the application and then was denied. This was a good credit union years ago, but today they really don't care about the customer. I don't like banking with them and I may just close this account in the morning. There is no benefit anymore and I was a member for about 3 decades or so. People have forgotten the meaning of customer service and that we have choices on where we do business. Good luck ONCU!

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  Response from the owner

  We understand your frustration, Ryan. If you would like to discuss your account further, please send an e-mail to [email protected] with your contact info, best time to reach you, and we'll be in touch. Thank you.

• M

  Marlon de Guzman

  3.0

  Went to bank on June 17th and told bank rep that I wanted to make a check deposit into my savings account plus money withdrawal. I asked her if it would be easier to deposit check at the ATM inside their bank but she says she would take care of it at her desk. After a few minutes, She tells me there will be a hold on the check and gave me check back. I asked her whether she needed to keep the check and she said no. I went to their ATM took my money and left. That night I checked my account and saw no pending check deposit. I come to find out the next morning she didn’t even deposit my check. Thankfully I didn’t rip up the check thinking it was already deposited. The check is for a big amount and now I have to wait an extra day longer for the check to clear. This so called banker at this location should really learn to listen and perform their duties as requested by their customer else they will leave them as I might do after this experience.

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  Response from the owner

  We apologize for your negative experience, Marlon. Our goal is to provide excellent member service. If you would be willing to give us another chance to try to turn your experience around, please contact us at [email protected]. Thank you and we appreciate your membership.

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