OneMain Financial N Rockwell Ave, Oklahoma City, Oklahoma

OneMain Financial Reviews

3.7 stars based on 14 reviews

Featured Comments:

• R

  Roberta Keeton

  5.0

  One Main has always been great with my financial needs. I highly recommend One Main Financial.

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  Response from the owner

  Hi Roberta! Thank you for your feedback and for being a customer! -Marissa

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  Anna Hall

  1.0

  I do not recommend using OneMain as we have had constant problems and they do not verify clients accounts before accessing them and have accessed the wrong account on two separate occasions. In December 2021, we called them about doing a half payment because with the holidays and rising inflation, money was tighter that month. They said no problem and took our bank account information for the automatic payment. A couple days later, the payment amount and bank account we previously were using were still showing the same. That’s when it dawned on us, that they likely accessed the wrong account and put OUR bank account information on someone else’s account so not only was our full payment going to go through, but someone else’s payment was going to go through OUR bank account. We called them as soon as we could and it was confirmed that they put it on someone else’s account with the same name because when we called all they asked for was a name! They didn’t bother to verify address, email address, phone number… nothing else! Luckily, we caught it in time and they were able to change everything. We were pretty livid and asked if we could skip the whole months payment as compensation. They said they would “try” but if they couldn’t then we could do a half payment for January as well. Of course they didn’t allow us to skip the whole payment so we called them a few days before the New Year to remind them they offered to do another half payment and everything seemed well until a couple of days later, we noticed, once again, that the balance had not changed!! It was pretty obvious that they put it on the wrong account again!! Unfortunately this time, due to New Year, they wouldn’t be open again until the day after our payment was due so we just paid half and called them the very next day. The woman we spoke to said she would fix it but she had to add our bank account information as part of the process and promised another payment wouldn’t go through since we already paid half. What do you know, a couple of days later the other half of the payment went through our bank account even though we hdouble checked with her multiple times. Please go with a different lender as this company does not take customers information seriously and regularly accesses accounts with only a name and no other verified information!!

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  Response from the owner

  Hello Anna and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• R

  Ray Schneider

  1.0

  Spoke to a opener for one hour and thirty minutes about refinancing my truck and how excited i was that on the refinance i would get $4000 and we discussed this numerous times! She explained to me that she didn't have exact number but on the low end payments would be $242 per month and high end would be $330. When the closer called me after everything was said and done and being finalized and ready to sign they tried to have me sign for between $600-$714 per month on the payments with 23% APR! Who thing seemed unprofessional and like they where baiting and fishing or trying to pull the trick and just get the clients to sign! Pay very close attention to make sure what your signing is the same as what you discussed!

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  Response from the owner

  Hi Ray, thanks for reaching out to OneMain. We consider interest rates on the basis of a few different factors, including your ability to meet our credit standards, which includes things like your credit history and your income after your monthly expenses. Your local branch is there for you to answer any questions you may have, and you can find their contact information here: https://spr.ly/OMFBranches. Thanks. -AS

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