OneMain Financial Sw 34th St, Gainesville, Florida

OneMain Financial Reviews

4.3 stars based on 13 reviews

Featured Comments:

• A

  Andrea Dennis

  5.0

  OneMain provided our debt consolidation loan. The application process was simple with fast approval. The OneMain staff were very knowledgeable and made the closing process easy.

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  Response from the owner

  Hi Andrea, Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. Have a great day! – LF

• a

  as ap

  1.0

  I had needed some serious help lately and i have never been late and when i needed them most they turned their back on me.. But yet every month or more they send me loan offer's not a good company to rely on at all......

• J

  Jasmine Smith

  1.0

  I would like to say that the service I have received from the One Main Financial Branch on 5174 SW 34 st Gainesville, Fl 32608 was unacceptable. “Susan” and “Teresa” are extremely unprofessional. I completed my application on Nov. 25 2021. Susan made me feel as if my application was unimportant by telling me that she has “1,400 other applications that I’m working on as well” this is fine but I asked her “when should I expect someone to call me back with any information” and she replied “I don’t know”. The energy from these two women is very unenthusiastic and nonchalant. It is almost as if I am bothering them when in fact I am a customer. They are not at all helpful or informative, I received all of the proper information by calling the customer service number instead. The customer service representative told me that I need to upload all of my documents online and call customer service back instead of the local branch so I can receive the proper assistance. Neither “Susan” or “Teresa” told me anything about uploading documents. Every time Susan or Teresa answer the phone they always say they will give me a call back later or they are busy doing something. It is now Dec. 21 2021 and I am being told on the website I am unable to get a loan. This is RIDICULOUS! You two women are biased... I wouldn’t be surprised if you had anything to do with me not being able to get my loan in a time of depression and bad health. What goes around comes around!

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  Response from the owner

  Hello Jasmine and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience.

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