OneMain Financial Old Franklin Tpke, Rocky Mount, Virginia

OneMain Financial Reviews

3.4 stars based on 5 reviews

Featured Comments:

• B

  B Crews

  4.0

  Staff was very professional and worked hard to help me consolidate bills and get the cash out I needed. Wish the interest rates were better though.

• H

  Hector Medina-Castillo

  1.0

  Local branch and main branch seemingly don't communicate with each other at all as when I applied online I got a confused call from the local branch regarding my loan application, saying it they received my name and phone number but not the appl itself. Main branch took over a week to "verify" documents and kept asking for the same information that was already provided to them and then went silent, turns out the loan application was rejected but they couldn't even bother to send an e-mail much less call me with the decision even though they were chatty cathys up to that point. Very unprofessional.

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  Response from the owner

  Hi Hector. We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• S

  Stephanie Witcher

  1.0

  ABSOLUTELY NOTHING BUT A SCAM!!!!!! They lie and falsely advertise options to you to get your business! They will make it sound amazing, super engaging, and professional to find out what your looking for and to get you options. As soon as your approved for any options, they will rush you thru the closing & signing process, and then never check on you again! They sell "PROTECTION" on your loans, that you may or most likely will not be able to use. They called and emailed frequently upon the initial process and issue of my loan. However, immediately after that I never heard a word! I called when I needed to file a claim on my unemployment insurance, as COV-19 like many robbed me of my job. They made it sound simple and I submitted paperwork requested. However, due to VEC delays from the pandemic I'm expected to make payments until VEC gets caught up, knowing they are 6 + months behind........ I paid for this insurance to ensure my family would make it in these type of situations, and it has gotten me nothing! Even 7+ weeks after losing my job and they aren't offering me any options. They sold me policy protection(s) for quite an extra fee, and the policies don't mean anything when I need them. They don't mind calling knowing my situation asking for a payment either and being completely negligent in helping to get my claim resolved! Getting them paid off will be my biggest blessing! GO SOMEWHERE YOU'RE APPRECIATED, VALUED, & GIVEN REAL OPTIONS! - Even since my post here the office has done ABSOLUTELY NOTHING TO HELP! They have taken numerous payments I've requested them to NOT TAKE! They now claim I'm the only customer they can't receive emails from..... But once again making me do their job to modify my loan. I CANNOT WAIT TO PAY THEM OFF PLEASE SAVE YOURSELF AND GO ANYWHERE BUT HERE! LIARS, SCAM ARTIST, ONLY WANT YOUR MONEY, ONCE YOUR LOAN GOES THRU THEY DO NOT CARE WHAT HAPPENS, UN PROFESSIONAL, UNEMPATHETIC, AND VERY DEMANDING!

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  Response from the owner

  Thank you for contacting us, Stephanie. If you've been impacted and need assistance we're available to help. Please do not hesitate to call us at 888-743-7707 to discuss any issues affecting you. We will work together to find a solution that is right for you. Additionally, if you would like a customer service member to reach out to you, please email [email protected] and include your full name, zip code, phone number and Google username. -AS

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