OneMain Financial W 12 Mile Rd, Southfield, Michigan

OneMain Financial Reviews

3.5 stars based on 27 reviews

Featured Comments:

• S

  Shanelle Tooks

  4.0

  Very efficient and through. Explained my options and went over each in depth. Definitely would recommend to get back on track with a personal loan.

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  Response from the owner

  Hi Shanelle, We love hearing about your experience. Thank you for the feedback. – LF

• C

  Curious Cancer

  5.0

  Mike assisted me with my loan and he was amazing! He was very good about explaining everything to me in a way that was easier for me. Very thankful him!

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  Response from the owner

  Hi there- Thank you for the great review! We're so happy to hear that Mike went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you. – LF

• T

  Tlonie Babcock

  1.0

  TERRIBLE CUSTOMER SERVICE. Was given one loan officer, then directed to another that wasn’t available when I called so someone else helped me. She told me that some of my paperwork was submitted incorrectly so she would request now documentation and CALL ME BACK. Five to six days goes by and I’ve heard nothing so I called and LVM requesting a call back. Still nothing so I called and SOMEONE ELSE told me I was denied for XYZ. One of the reasons being I don’t make enough, but when I asked what their records showed for my income they were wrong by 50%!! When I asked if they had my paystub she read it back to me the amount I made, which stated I made $100 less than what they were equating my monthly income to. Doesn’t make sense, right? Say I made $500 a check, they tried to say that by their “algorithm” I only make $600 a month. She was extremely dismissive and definitely didn’t want to help me when I told her I wasn’t understanding where that number came from. She then told me ANOTHER person was my loan officer and I told her that name wasn’t on any of my paperwork, not either of the two people I’d spoken to. Then told me they never call people back to explain why they’re denied. I said okay that’s fine, but when you TELL someone you’ll call them back, and you get voicemails requesting a callback, you do it. Terrible terrible experience. Honestly, the single star is way too generous.

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  Response from the owner

  Hello Tlonie and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

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