OneMain Financial N Telegraph Rd, Monroe, Michigan

OneMain Financial Reviews

3.2 stars based on 13 reviews

Featured Comments:

• R

  Ronald Guyor sr

  5.0

  the staff is friendly the payments are easy to pay in store or on line.if you have or had a problem most likely your fault when you got the loan.I was able to get insurance to cover job loss or disabled as a short time .my payments were made with the disability insurance when I fell and had a concussion .causing a 6 month 10 day medical..... if you can not afford the loan do not get it .better to stay debt free. Ron Guyor 1st

• A

  Ashalyne Terwilliger

  2.0

  I had been waiting on a pre-approved loan for about a week, I couldn't get ahold of anyone through the phone because no matter what time I called, it would be an automated system telling me no one could help me, and then hang up. My loan officer was Robin, and I called their actual loan department and they told me they could use my military benefits as an income, and then once Robin got on the phone with me, she said she couldn't use my benefits as an income, She instead tried to scam me by asking for the titles of my two cars as collateral which I was told by their actual loan department I wouldn't have to do, she also docked my loan amount from 13k to 10k, when my fiancee and I make well over 45k a year, and would have have issue paying off the loan even ahead of time. Very scammy loaners, you miss one payment and they'll take your car. DONT SUPPORT THEM. Instead try a Credit Union.

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  Response from the owner

  Hello Ashalyne, we are sorry that we did not meet your expectations. Please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) handy. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you. -AS

• N

  N S

  2.0

  Communication is not their strong suit. There are several days I have called during business hours with no answer. I tried email, I tried messaging through the website. There was a time I had left 3 voicemails, separate days, with no callback. Their voicemail says they will respond in 1-2 business days but I never once received a callback for my voicemails. There was one time a girl answered the phone about two months ago and I asked to change my payment due date (for the 6th instead of the 4th) and to set up automatic payments. She said it would take effect before my August payment. She didn’t change my due date to the 6th apparently but put in for the automatic payments still, so now it’s showing that I am overdue and won’t let me make single payments since I have automatic payments set up for two days after my due date. Can’t even get ahold of anyone to fix it. Thanks, guys.

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  Response from the owner

  Hi Neisa, If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

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