OnPath Federal Credit Union Citrus Blvd, New Orleans, Louisiana

OnPath Federal Credit Union Reviews

3.2 stars based on 96 reviews

Featured Comments:

• Q

  Quincy X

  5.0

  Everytime I go too the Algiers branch they know me by name. And the branch manager Ms.Richelle always goes above and beyond to make sure I'm taken care of and the tellers are the best. Always asking if I need anything else and asking if I'm sure that's all I need. I deal with at least 4 banks onpath is the one I look forward to going too.

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  Response from the owner

  Hello Quincy, the staff here at OnPath FCU loves knowing when we’ve made a customer’s day! Thanks for taking the time to share your experience! Your comments about our branch manager and financial advocates help us understand the things we’re doing right to provide the best experience for our customers.

• m

  mrmajic6969

  1.0

  My wife took out a car loan in 2017. In August of 2021 the car loan was paid off, but they are saying she still needs to keep full coverage on a car loan that has been paid off for a yearnow. Yes we missed some insurance payments on the car. So now they are taking forced insurance payments out for the past year make it make sense. Everytime we ask questions about this no one can help us with an answer. So basically we have to keep paying a car loan th at was paid off. Make it make sense please. If I could leave zero stars I would. Customer service needs to be retrained very nasty people.

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  Response from the owner

  Hello There! Thank you for your comments. I’m sorry to hear about your experience. We do appreciate your candid feedback to help us continuously improve and better serve our customers. If you wouldn’t mind, we would greatly appreciate it if you would email me at [email protected] so we can learn more about your experience and work towards correcting the situation.

• A

  Annetter Hutton

  5.0

  I went into the Harahan branch today expecting to do one thing and did another. Sherrill was my teller and she is definitely the real deal. She was God sent for me and I truly appreciated her knowledge.

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  Response from the owner

  Thank you so much Annetter for the fantastic review! We look forward to reviews like this and appreciate the opportunity to serve you and your financial needs. We will be sure to share your kind words with Sherrill!

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