OnPoint Community Credit Union Ne Weidler St, Portland, Oregon

OnPoint Community Credit Union Reviews

3.7 stars based on 44 reviews

Featured Comments:

• P

  Pierre Osborne

  5.0

  Professional staff, courteous and prompt when handling a customer or members financial needs and services. Have change counting machine for loose change in the lobby next to the front doors. The Credit Union Application which can be found in the Google App Store is more than adequate to suit all your banking needs and linking other financial institutions with your account to better manage your money concerns.

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  Response from the owner

  Pierre, Thanks for sharing your experience! Best, -OnPoint

• T

  Tajsha Richards

  1.0

  Pretty bad credit Union. Dont recommend. (Good if you don't have any banking issues, I guess.) I moved to Oregon last year, and I finally got around to opening a local bank account for my second job. My second job sent a fraud check and Onpoint immediately blocked me from all their services, and cancelled my account (which I get, partly.) My "2nd job" (an indeed scam) actually gained access to my original long term bank and screwed me there as well. The bad part was Onpoint Customer service has treated me like a criminal and been passive aggressive the whole time. They have belittled me and gas lit me to the point that they made cry over the phone, wondering why they were treating me like that. It's been a difficult few months, and honestly Onpoint has made it worse.

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  Response from the owner

  Tajsha, We are sorry that your experience with our fraud department was not pleasant, and we understand that avoiding an employment scam can be challenging. Please let us know if you would like to discuss the details of your claim and your accounts. Sincerely, -OnPoint

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  Jared Jensen

  1.0

  I was in a car accident and unable to work so I called on point to discuss a payday loan. They seemed so friendly on the phone! Then I went in and they denied me because I'm an independent contractor. I asked Nick, who grabbed me from the lobby, why this was and he deferred me to his supervisor Rebecca. She laughingly explained that "half of her staff didn't know how to do loans, or didn't know the specifics". I was shocked! I explained how hard it was to come in that moving for me is excruciating and was met with more uncaring and unfeeling treatment. She seemed taken aback when I insisted that her staff should know enough about the loans as to not waste poeples time, especially those who are suffering from a disability. Rebecca's attitude was the worst thing I have experienced at the branch, and if that's a supervisors level of care, I for one will not be back again. Go somewhere else!

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  Response from the owner

  Jared, Thanks for taking the time to share your feedback. We take member concerns very seriously and we are sorry that we were not able to extend this service to you. After a thorough internal review of this experience, we are confident that our team took all of the appropriate steps to evaluate your request and acted professionally and with integrity. We understand that you have received the written details about our policy and the credit decision. If you need any further documentation or assistance, please email your existing contacts directly or make a new request with our branch team here: https://www.onpointcu.com/schedule/ Sincerely, -OnPoint

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