OnPoint Community Credit Union Ne Mcdonald Ln, Mcminnville, Oregon

OnPoint Community Credit Union Reviews

3.2 stars based on 33 reviews

Featured Comments:

• D

  D G

  5.0

  I really appreciate Kerensa on the team! She helped me with adding my new credit card to my online banking and was so patient with me. It’s also super helpful that she speaks Spanish!

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  Response from the owner

  D.G., Thanks for taking the time to leave your review! Kerensa consistently goes above and beyond - we're happy to hear that she was able to help you get your new credit card set up in digital banking. Please let us know if we can help you with anything else! Best, -OnPoint

• M

  Michelle MacFarlane

  3.0

  I am soooo frustrated. I have been a member since Onpoint was Portland Teacher's Credit Union in the 90's, when this establishment was amazing. Service has gone downhill in the last few years! Latest example: today I was on hold waiting to speak to a service member for an HOUR!!! A person FINALLY picked up. I was mid-sentence (not mad or anything), sitting still, excellent cell service... and the call dropped-I assume on their end. Either way SHE should have called me back!!!!! Onpoint-- please make that a policy!!! On hold AGAAAAAAAAAIN-10 minutes and counting- I never do reviews, but sitting here getting more and more restaurant is giving me plenty of time to get on here and do this. Ready to move my account due do multiple issues over time-this is getting to my tipping point... Update: After another half an hour on hold, I was helped by Montana, who was very patient, helped me with my issues, promised he would call me back if contact was lost again (which did not happen), and explained that the chaos of the phone today is due to the relief checks and everybody seeing if they got them or not (which had nothing to do with why I was calling). I am changing the rating from a 1 to a 3 simply because of Montana. Onpoint, I hope you appreciate good workers/communicators, willing to admit when they don't know something/get help when needed... For now, my money stays with you because of people like him. However, Onpoint, when wait times are so long, you need to have music playing instead of the same announcement over and over and OVER again. That alone can cause a person to get annoyed quickly! In the very least, update the announcement to explain why there's a heavy load, so we know not to sit on the phone expecting to have our call answered.

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  Response from the owner

  Michelle, Thanks for your long-standing membership with us. We apologize for the extended hold times and appreciate your feedback. Member feedback plays a critical role in providing excellent experiences and we have shared your feedback with our management team. Please let us know if we can help you with anything else. Sincerely, -OnPoint

• R

  Robert Trickey

  2.0

  ATM is not taking deposits still. Been this way for months. Pretty annoying especially considering they don't open until 9 am

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  Response from the owner

  Thank you for your feedback and reporting this issue. We apologize for any inconvenience caused by our ATM. If you're ever experiencing trouble with an OnPoint ATM, you can find many convenient surcharge-free ATM's on our website here: https://www.onpointcu.com/locations-atms/. You can even filter to find other deposit-taking ATMs. Sincerely, -OnPoint

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